Qantas Group, based at Mascot Head Office, is seeking a Manager Business Improvement - Contact Centres to drive quality assurance, compliance and continuous improvement across the CC&R; function and Global Contact Centres. This role focuses on leveraging data, insights and AI-enabled capabilities to identify risks, uncover trends and deliver measurable improvements in customer interactions.
You will partner with operational leaders to enhance end-to-end customer experiences, support informed
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📌 AI-Driven Manager, Contact Centre Quality & Improvement (Sydney)
🏢 Qantas Group
📍 Sydney
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