Job DescriptionGlendale | On-Site | Full-Time Permanent | Monday to Friday⏱ Monday to Thursday - 8:00am - 4:30pm + Friday - 8:00am - 2:00pmLooking for a customer service role that’s more than just answering phones?Join Pacific Smiles at our welcoming nib Glendale Centre, where every conversation helps someone get the care they need. This isn’t your typical call centre job. You’ll be part of a tight-knit, supportive team, speaking with patients who already know and trust us.We’re looking for an enthusiastic, reliable Customer Experience representative to join us in a full-time, permanent role.About the RoleYou’ll be the friendly voice that keeps our patients connected to their care. Your day will include:Making outbound calls to our existing patients to help them stay on track with their dental care (no cold calling)Booking patients in for routine check-ups and cleansManaging cancellations and rescheduling appointmentsHandling inbound calls with professionalism and careRole details:Full time, permanent positionMonday to FridayHours: Monday to Thursday - 8:00am - 4.30 + Friday - 8:00am - 2:00pmOn-site at our nib Glendale Dental CentreFree On-site parkingWhat We’re Looking ForAt Pacific Smiles, great patient service starts with our team. You’ll bring:Excellent communication skills and a confident, friendly phone mannerA genuine interest in customer service and patient careStrong time management and organisational skills,
with the ability to juggle multiple tasksConfidence using technology, including call systems and booking softwareA motivated, goal-driven attitude and a willingness to support team successReliability and commitment, as this is a key role in our operationsFlexibility to adapt to changing needsA team-first mindset that contributes to a positive, collaborative culturePrevious dental experience is a bonus but not essential. Full training will be provided.Why Join Pacific Smiles?The security of a permanent, full-time role with a consistent Monday to Friday scheduleA calm, professional workplace, not a noisy, high-pressure call centreConversations with patients who already have a relationship with usA friendly, close-knit team that values trust, care and quality serviceCompetitive pay and employee benefitsOngoing training and support to help you growApply NowIf you’re after a role with purpose, variety and a great team, we’d love to hear from you. Help us deliver exceptional care, one call at a time.Apply now to start your journey with Pacific Smiles at Glendale.Please Note: To work in Dental in QLD, you are required to hold a Blue Card for paid employment (at no cost to you). You can discuss this further with us during an interview if you have any concerns.Not the right fit for you? Set up email alerts as new job postings become available or put through an expression of interest and we will contact you when a position that fits what you're looking for opens up!