Job Type: Full time

Questas Group supports businesses who specialise in fluid power, hydraulics and engineering services. Our branches range from offices and service centres to workshops and field service operations, supported by a central Digital & Technology team at our Norwest head office in Sydney, NSW.We're building our in-house regional support team, and we're looking for an IT Support Engineer to join us in Perth or Brisbane. You'll resolve escalated Level 2 incidents, support people onsite at our branches, and keep devices and local infrastructure secure and running well.You'll also act as the IT business partner for the branches in your region. That means visiting sites on a regular schedule, getting to know branch managers and their teams, and bringing their feedback back to the IT team so we keep improving the service.Your Responsibilities Resolve escalated Level 2 incidents and service requests in Jira Service ManagementTroubleshoot hardware, software, network and connectivity issues, remotely and on-siteBuild, deploy and maintain Windows laptops, desktops and mobile devices using Intune and Autopilot, and monitor them with Ninja OneAdminister Microsoft 365 accounts, licences, Teams and Share Point access, and Entra ID / Active Directory identitiesComplete onboarding and offboarding for new starters, movers and leaversProvide first-line onsite support for branch networks, including Uni Fi, Forti Gate and SD-WANRespond to endpoint security alerts and promote Questas IT security policiesVisit each branch on an agreed schedule,



hold regular check-ins with branch managers and log visit reportsWrite knowledge articles in Confluence and suggest fixes that reduce repeat issuesHelp staff get more out of Microsoft 365 and AI tools through informal coaching and short training sessions About You At least 3 years' experience in an IT support role, including Level 2 or desktop/field supportStrong hands-on experience with Windows 10/11, Microsoft 365 administration and Active Directory / Entra IDExperience deploying and managing devices with Microsoft Intune or a similar MDM platformWorking knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, Wi-Fi, VPN)Experience in an ITSM ticketing tool with SLA targets (Jira Service Management preferred)Excellent customer service and communication skills, including with non-technical and workshop-based staffThe ability to work independently across multiple sites and manage your own scheduleA current driver's licence and your own reliable, registered and insured vehicle for travel between sites It's a bonus if you have: Experience with Ninja One or another RMM toolExposure to Forti Gate, Uni Fi, SD-WAN, Sentinel One, VMware, Azure or AWSExperience with 3 CX or other cloud telephony platformsExperience supporting multi-site organisations, ideally in industrial, engineering or trade businessesA tertiary qualification in IT or equivalent practical experience, and certifications such as Microsoft Modern Desktop / Endpoint Administrator Associate, Comp TIA A+ / Network+ or ITIL 4 Foundation What's In It For You A mix of base-site work and branch visits, with variety in your weekBacking from a central Digital & Technology team, with induction and team planning at our Norwest head officeSalary packaging and novated leasingPaid parental leaveAn inclusive culture, with access to the Women's Lead NetworkFitness Passport access

📌 It Support Engineer (Brisbane)
🏢 Questas Group
📍 Brisbane