Lead with purpose. Make a lasting difference.

For veterans’ families, the right support can make change the lives of families who have served Australia. Since 1923, Legacy has provided social, financial and emotional support to the partners, children and dependants of veterans who have lost their lives or health as a result of their service to our country. Join an iconic Australian charity and help shape the programs that carry this commitment forward.

Your opportunity

Bring your community services leadership experience to a role with purpose, breadth and influence. Based at our Sydney Central office in the CBD, you will lead Legacy’s Beneficiary Programs department in a full-time role, guiding the people and services that support veterans’ families.

Reporting to the Chief Executive Officer as a member of the Senior Leadership Team, you will oversee a diverse portfolio: Family and Youth Support; Community Services (Metro and Regional); holiday programs at our Moss Vale Holiday House facility; Family and Children Events and Activities; Quality and Impact; and Child Safety

You will lead and develop program managers and leads, embed best practice, quality, impact and safeguarding in everyday service delivery, and provide high-level advice to the CEO, the Board and participating Legacy Clubs.

This is an opportunity to combine strategic leadership with practical service improvement—helping your team deliver meaningful support for veterans’ families.

What you will lead

- Set direction and lead the day-to-day operations of the Beneficiary Programs department.
- Coach, support and develop program managers and leads, building a strong, capable team.
- Contribute to Legacy Club Services (LCS)



strategic planning and advise the CEO, the Board, Legacy Clubs and committees.
- Oversee inclusive programs for widows and widowers, families, young people and people with disability, including holidays, camps, events and activities.
- Embed the NSW Child Safe Standards and lead the LCS Vulnerable Persons Framework, including monitoring Working With Children Check compliance.
- Develop and implement policies and procedures that meet legislative requirements and industry standards.
- Manage risks, complaints and concerns relating to beneficiaries and programs.
- Develop and monitor program budgets, support funding applications and meet government reporting requirements.
- Evaluate program outcomes and social impact in partnership with the Quality and Impact Lead, using findings to inform service improvement.
- Build strong relationships with Legacy Clubs, Legatees, government, ex-service organisations (ESOs) and community partners.

What you will bring

- A degree in psychology, social work or a relevant community sector discipline, or equivalent experience.
- Extensive experience managing services for children, families, young people, people with disability and older people.
- A strong understanding of the community sector, including NGOs, charities, the NDIS and aged care.




- Proven leadership skills across change management, coaching and performance management.
- Sound knowledge of the NSW Child Safe Standards, child protection, mandatory reporting obligations and safeguarding vulnerable adults.
- The ability to navigate complex stakeholder relationships and contentious service delivery issues.
- Experience in service design and planning.
- A current NSW Working With Children Check and National Police Check, or the ability to obtain both.

Experience we would also value

- A postgraduate qualification in management or a relevant community sector discipline.
- Knowledge of the veteran sector, including the Department of Veterans’ Affairs (DVA), My Aged Care and the NDIS.
- Experience working with volunteers or a membership-based organisation.
- Experience managing remote or regional teams.
- Experience implementing child safe standards or safeguarding frameworks.Experience with CRM systems, ideally Microsoft Dynamics 365.

Why join Legacy?

- Salary packaging options with the potential to increase your take-home pay.
- Personal flexibility that reward commitment.
- Access to our Employee Assistance Program.
- Flexibility to work from home one day per week, with a Sydney CBD office offering excellent views and a supportive team.

Legacy Club Services is committed to the safety and wellbeing of children and vulnerable adults. All roles are subject to screening, including a National Police Check and a Working With Children Check. You will be asked to demonstrate your suitability to work with children and vulnerable adults.

Questions about the role? Contact *********@legacyclubservices.org.au.

📌 Beneficiary Programs Manager (Sydney)
🏢 Legacy Club Services
📍 Sydney