As a Library Customer Support Officer , you will provide helpful front-line service to library visitors and support day-to-day customer enquiries in the public sector. You will help people access library services, maintain an orderly customer area and contribute to a welcoming experience for the community. Client Details The organisation operates in the public sector in St Kilda. Description
• Welcome library visitors and provide clear, courteous information about available services and facilities.
• Respond to customer enquiries in person, by phone and through relevant service channels, helping people find practical answers.
• Assist customers to access library resources, memberships and basic service information.
• Process routine customer transactions accurately and keep records up to date in line with established procedures.
• Maintain neat, accessible public spaces so visitors can use the library comfortably and safely.
• Refer complex enquiries to the appropriate team member to ensure customers receive the right support.
• Support daily library operations, including opening,
closing and preparing customer service areas.
• Promote respectful use of library facilities and help create a positive experience for all visitors. Profile A Successful 'Library Customer Support Officer' Should Have
• Experience in Library Support
• Ability to communicate clearly and respectfully with a broad range of customers.
• Confidence handling enquiries and providing accurate information.
• Ability to follow procedures and complete routine transactions with care.
• Comfort using computer systems to record customer information and access service details.
• Ability to maintain organised customer areas and manage daily tasks reliably. Job Offer
• Temporary Library Customer Support Officer contract in St Kilda.
• Part time flexibility
• Great work workplace Explore this Library Customer Support Officer role and apply to discuss the work. To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Chloe Rodriguez