The Case Officer provides support to the Director and Associate Directors, Committees and the DA. The Case Officer is responsible for managing medical records and Agency records and provision of administrative support to members of the Case Management Unit.

The role is a point of liaison with a range of stakeholders involved in the PSR process including medical officers, legal representatives and medical office staff.

The key duties of the position include:

The key duties of the position include:

The Case Officer works collaboratively to ensure the efficient management of the PSR caseload.

Under limited direction, the Case Officer undertakes duties in accordance with the agreed standards for the APS 4 classification.

The Case Officer’s primary duties include but are not limited to:

- end to end management of PSR’s case records, including accurate electronic filing, file naming and file destruction and management of hard copy records including implementing proper security, storage and destruction
- ensuring accurate data entry into the PSR case management systems and entering all relevant case data
- updating case files at each stage of the review process and ensuring that documents are filed electronically
- liaising with health practitioners and clinics to obtain medical records for review, including explaining record export processes
- preparing clinical records for review by the Director or Associate Director, or PSR Committees, including applying quality control processes, converting, tagging and scanning records
- coordinating secure collection and delivery of documents via courier services
- sending documents electronically via email and secure file sharing platforms
- providing liaison and support to PSR Panel Members,



DA and consultants regarding access to document systems and records
- generating and preparing hearing and case materials including correspondence and reports
- assisting the Information and Records Manager to ensure the ongoing accuracy of the PSR case management system
- supporting the DA and consultants as required
- undertaking other general administrative support tasks to facilitate the operation of the Case Management Unit as required.

Eligibility

This vacancy is open to Australian citizens only and you must have the ability to obtain and maintain a Baseline security clearance.

What we offer you

You will have access to:

• negotiable salary entry points

• attractive 15.4% superannuation

• free car parking at Brindabella Business Park

• flexible working conditions

• salary sacrificing options including superannuation

• professional learning and development opportunities

• support for diversity, good health and wellbeing

• an engaged social club that facilitates activities to celebrate our people and build connections.

Our office is located at Brindabella Business Park, ACT, located 10 minutes from the CBD. Brindabella Park hosts a dedicated gymnasium, sports facilities, cafe and restaurant dining, conference facilities, a childcare centre and provides a calendar of social events.

Notes

To apply





Please read through the Candidate Information Kit for detailed information about this vacancy, and the expectations of the role and how to apply on the PSR website.

https://www.psr.gov.au/our-employment-opportunities

A merit pool of suitable applicants may be created from this process and will be active for 18 months after the date of this gazettal.

For more information about this role, including the expectations of the role, key responsibilities and how to apply, please review the Candidate Information Kit available on PSR’s employment opportunities page: Search | Professional Services Review.

Getting to know the Professional Services Review

Professional Services Review is a small statutory authority tasked to review and investigate Medicare-referred cases of possible inappropriate practice relating to Medicare, the Child Dental Benefits Scheme and the Pharmaceutical Benefits Scheme. We operate flexibly and exercise high level leadership skills and undertake a diverse breadth of work. PSR is committed to workplace diversity and maintains an environment that values the contribution of people from different backgrounds and experience. PSR welcomes applications from people of all genders, people from culturally and linguistically diverse backgrounds, Aboriginal and Torres Strait Islander peoples, mature age people, and people with disability. PSR provides a flexible working workplace to assist staff balance their work and home life. Staff and managers work together to balance the operating needs of PSR with the needs of the individual. Flexible working options may include full time/part time working arrangements, working from home or working remotely. To find out more, visit our website at www.psr.gov.au

📌 Case Officer (Canberra)
🏢 Professional Services Review
📍 Canberra