Regulatory professionals undertake an assessment of matters in line with agreed processes and NDIS legislation. They also use decision making capability and work within a defined regulatory framework and risk prioritisation model aligned to organisational policy and procedure.

The Senior Regulatory Officer is responsible for managing complex matters via a triage, assessment and escalation. The role also provides support to the Assistant Director through the mentoring and guidance of other team members.

The key duties of the position include:

Duties may include, but are not limited to, the following:

- Manage and respond to inbound and outbound calls and providing frontline education and assistance to the public.
- Undertake the allocation of regulatory matters and priorities with the team in line with established operational procedures and service standards, monitor outcomes and address risk.
- Undertake the assessment of complex and sensitive regulatory matters in accordance with the Commission’s risk-based prioritisation model and regulatory framework and undertake and support timely and proportionate compliance and enforcement activities which may include compliance actions and site visits.
- Exercise initiative and judgment with limited direction to deliver of high-quality, consistent regulatory activities across multiple service channels (provider portal, phone, email and web based), in line with established operational procedures, performance indicators, and service standards.
- Maintain high standards of integrity, accountability and governance. Support a culture of ethical practice and compliance with APS Values, the Code of Conduct and the Commission’s policies.




- Support delivery of operational performance and quality assurance frameworks consistent with legislative and policy requirements.

Eligibility

- Be an Australian Citizen, and
- Have a favourable National Police Check, and
- Have or be willing to obtain and maintain a Baseline Vetting security clearance. Should business need arise, be willing to obtain and maintain a Baseline / Negative Vetting Level 1/ NV 2 security clearance

Notes

This advertisement will be initially used to fill a part time (2 days per week) temporary vacancy for 12 months in the Complaints Intake team.

A merit pool may be established to fill future ongoing and non-ongoing vacancies in range of teams.

Other requirements:

- Relevant experience or qualifications in a related field such as disability, human services, allied health, government policy, regulation, customer contact centres may be highly regarded.
- Lived experience of disability and/or demonstrated understanding and experience of disability services in a State or Territory Government context or the NDIS would be highly regarded.

Candidates must be able to:

- demonstrate transferrable skills working within a regulatory environment
- leverage technology and data systems to improve workflow efficiency and regulatory performance

This role requires high levels of contact with members of the public on the phone and face to face.





Candidates interested in this role must be able to undertake these duties.

This role may include direct, frequent and sustained exposure to potentially sensitive or traumatic material. To support your wellbeing this position may require access to regular, mandatory check-ins with an AHPRA registered psychologist focusing on proactive support for you through our Embedded Wellbeing Program.

Employees are also supported through training, supervision and access to wellbeing resources, including employee assistance programs.

Getting to know the National Disability Insurance Scheme (NDIS) Quality and Safeguards Commission

The NDIS Quality and Safeguards Commission (NDIS Commission) offers roles that make a real difference in the community. As the dedicated national regulator of NDIS service providers and workers in Australia, the NDIS Commission upholds the rights of NDIS participants to quality and safe supports or services, including those received under the National Disability Insurance Scheme (NDIS). The NDIS Commission encourage applications from people with disabilities, LGBTQIA+ people, women and people with diverse linguistic and cultural backgrounds. The organisation recognises the richness of Aboriginal and Torres Strait Islander culture, and the unique knowledge Aboriginal and Torres Strait Islander employees bring to the workplace, policy development and service delivery. The NDIS Commission participates in the Australian Public Service RecruitAbility Scheme which provides equitable adjustments for applicants with disability A full definition of disability is included on this website Definition of Disability.

📌 Senior Regulatory Officer (Perth)
🏢 NDIS Quality and Safeguards Commission
📍 Perth