Join People Branch and help improve the systems and services that support our workforce.

We are recruiting two APS6 positions in the Learning and HR Transformation team: a Project Manager and a Technical Support Lead.

These roles will help deliver and improve the department’s HR systems and services. The Project Manager will lead business and technology-enabled projects from planning through to implementation, while the Technical Support Lead will provide senior systems support and coordinate technical improvements, testing and releases.

We are looking for practical, delivery-focused people who are strong problem solvers, communicate well and can work collaboratively across business areas, ICT teams and vendors. Experience in project delivery, enterprise systems or HR technology will be highly regarded.

The key duties of the position include:

Project Manager

Key responsibilities:

- Lead the planning, delivery and evaluation of business and ICT-enabled projects that support HR systems, workforce initiatives and business improvement outcomes.
- Develop, implement and monitor project plans, schedules, governance arrangements, risks, issues and project reporting to ensure successful delivery.
- Build and maintain productive relationships with business areas, ICT teams, vendors and other stakeholders to achieve project objectives and support informed decision-making.
- Coordinate project activities, manage dependencies and competing priorities, and implement mitigation strategies to address project risks and issues.
- Monitor project budgets, forecasts and expenditure, and support associated procurement and vendor management activities.
- Lead stakeholder engagement, communication, implementation and change management activities to support the successful adoption of project outcomes.
- Work independently with limited direction, exercise sound judgement and problem-solving skills, and deliver high-quality outcomes in a complex and dynamic environment.
- Provide strategic and operational advice and contribute to continuous improvement initiatives that enhance business processes, systems and user experience.

Key capabilities:

- Demonstrated project management skills, including the ability to plan, coordinate and deliver moderately complex business and ICT-enabled projects, ensuring outcomes are achieved within agreed timeframes, scope and quality expectations.
- Strong analytical and problem-solving skills, with the ability to assess issues and test proposed solutions against desired outcomes.
- Highly developed stakeholder engagement and communication skills, with the ability to build and maintain productive relationships across business areas, ICT teams, vendors and senior leaders.
- Sound judgement and risk management capability, including the ability to identify, assess and manage project risks, issues and dependencies, and escalate matters where appropriate.
- Strong organisational skills, with the ability to manage competing priorities, adapt to changing requirements and deliver high-quality outcomes in a dynamic environment.
- Ability to work independently with limited direction while contributing effectively to a collaborative team environment and fostering positive stakeholder outcomes.
- Demonstrated digital literacy and experience contributing to technology-enabled projects, business improvement initiatives and the implementation of new systems, processes or services.
- Ability to prepare clear, concise project documentation, reports, briefings and recommendations to support decision-making and project governance.

Desirable qualifications and experience:

- Experience with HR systems, business improvement or comparable enterprise environments.
- Project management qualifications or certifications.




- Experience delivering moderately complex business, digital or ICT-enabled projects, including project planning, scheduling, governance, reporting, risk and issue management, and implementation.
- Experience coordinating project delivery across business areas, ICT teams, vendors and other delivery partners to achieve project outcomes.
- Experience preparing project reporting, presenting project status updates, and providing advice to governance forums, committees or senior stakeholders.
- Experience in HR systems, workforce management, business improvement, corporate systems or other complex service delivery environments.
- Experience in project budget monitoring, forecasting and reporting.

Technical Support Lead

Key responsibilities:

- Provide senior technical and operational support for the department's HR systems and digital platforms, ensuring reliable, efficient and effective service delivery.
- Lead the investigation, management and resolution of complex incidents, technical issues and system-related enquiries.
- Coordinate system maintenance, testing, releases, upgrades and change implementations to maintain system integrity, performance and availability.
- Manage system access and support appropriate security, privacy and access-control requirements.
- Build and maintain productive relationships with business areas, ICT teams, vendors and other stakeholders to support system operations and improvements.
- Monitor system performance, identify risks and opportunities for improvement, and support the delivery of system enhancements and continuous improvement initiatives.
- Provide expert advice, maintain technical documentation and operational procedures, and contribute to informed decision-making across stakeholders.
- Work independently with limited direction, manage competing priorities, exercise sound judgement and deliver high-quality outcomes in a complex operational environment.

Key capabilities:

- Demonstrated technical expertise in supporting complex business systems, enterprise applications or digital platforms, including the ability to maintain system performance, reliability and service availability.
- Strong analytical, troubleshooting and problem-solving skills, with the ability to investigate complex incidents, conduct root-cause analysis and implement effective, sustainable solutions.
- Highly developed stakeholder engagement and client service skills, including the ability to communicate technical concepts, issues and solutions clearly to both technical and non-technical audiences.
- Proven ability to build and maintain productive relationships with business areas, ICT teams, vendors and other stakeholders to support operational outcomes and system improvements.
- Strong organisational skills, with the ability to manage competing operational priorities, incidents, support requests and deadlines in a fast-paced environment.
- Demonstrated experience supporting system testing, releases, upgrades, user access management and change implementation activities within a controlled environment.
- Sound judgement and risk management capability, including the ability to identify, assess and escalate complex, sensitive or high-impact system issues where appropriate.




- Ability to work independently with limited direction while contributing effectively to a collaborative team environment and delivering high-quality outcomes.
- Solid digital literacy and a commitment to continuous improvement, including identifying opportunities to enhance system performance, user experience and business processes.
- Ability to prepare clear documentation, procedures, technical advice and support materials to facilitate knowledge sharing and effective service delivery.

Desirable qualifications and experience:

- Experience providing technical or application support for complex business systems, enterprise platforms or digital services, including troubleshooting, incident management, root-cause analysis, testing, releases and system improvements.
- Experience working collaboratively with ICT teams, vendors and business stakeholders to resolve technical issues, implement system changes and support ongoing service delivery.
- Experience using service management, ticketing or incident-tracking tools to manage support requests, monitor performance and drive continuous improvement.
- Experience supporting HR systems, workforce management systems or comparable enterprise platforms, such as SAP SuccessFactors, eRecruit, LinkedIn Learning, Microsoft Dynamics, Solv Injury or similar solutions.
- Knowledge of system security, user access management and system administration processes within a corporate or government environment.
- Experience contributing to system testing, upgrades, releases and change implementation activities.
- Relevant qualifications or certifications in information technology, systems administration, business applications or a related discipline.

Eligibility

- To be eligible for employment with the Department of Health, Disability and Ageing, applicants must be an Australian citizen at the time an offer of employment is made.
- An applicant’s suitability for employment with Health will also be assessed through a variety of pre-employment check processes, such as:
- Satisfactory completion of a criminal history check, and where relevant, a Working with Children and Vulnerable People Check,
- Completion of a medical declaration and pre-employment medical (where required),
- Providing evidence of qualifications (where required), and
- Obtaining and maintaining a security clearance at the required level.

- For this role applicants must be able to obtain and maintain a Baseline Vetting or hold a current security clearance at an appropriate level.

Notes

- Applications close 11:30pm AEDT.
- Applicants are asked to quote reference number 26-PCPDIV-32484 to assist when making an enquiry.
- This recruitment process is being used to fill both ongoing and non-ongoing positions. Non-ongoing positions will be offered on a specified term basis for an initial period of up to 12 months with the possibility of being extended (this will not exceed a total of 24 months in the same or similar role).

Getting to know the Department of Health, Disability and Ageing

The Department of Health, Disability and Ageing is focused on achieving better health and wellbeing for all Australians. If you would like to join our team, and can meet our job requirements, we invite you to apply for a position with us to build better health, better care and better quality for all Australians. The department is committed to providing an inclusive and diverse workplace where the experiences, skills and perspectives of all individuals are valued. We actively encourage applications from diverse backgrounds and cultures, so we can better represent the community we serve. The department welcomes applications from Aboriginal and Torres Strait Islander people, people with disability, mature age people, people who identify as LGBTI+, and people with parenting and/or caring responsibilities.

📌 Technical Support Lead and Project Manager - Learning and Human Resource Transformation Section (Multiple Positions) (Sydney)
🏢 Australian Department of Health Disability & Ageing
📍 Sydney