We hope you will join us and become one of the people who make Southern Cross Care WA an extraordinary place to be.

About the role and where you will be working:

Join us as our Retirement Living Manager and play a key leadership role in the operational, financial and resident experience success of our retirement living communities.

Based at our Frank Prendergast House in Success, you will provide oversight across multiple retirement villages, working closely with Village Managers, residents, and internal stakeholders to ensure our communities are thriving, compliant, and delivering exceptional living experiences.

This is a full time role offering flexible WFH arrangements.

Your responsibilities will include but not limited to:

- Leading and supporting Village Managers to achieve operational excellence across multiple retirement communities.
- Driving positive resident experiences and overseeing the resolution of resident concerns and feedback.
- Building strong relationships with residents, resident committees, families, and key stakeholders.
- Managing village operational and capital budgets, monitoring performance, and identifying opportunities for improvement.
- Ensuring compliance with relevant retirement living legislation, village rules, and organisational policies.
- Partnering with maintenance, sales, refurbishment, marketing, and client experience teams to deliver seamless services.
- Leading risk management initiatives and promoting safe, compliant village operations.
- Supporting village sales, occupancy growth, accreditation activities, and strategic improvement projects.

About you:

You are an experienced leader who is passionate about creating vibrant, connected communities for older Australians. You have a collaborative leadership style, strong commercial acumen,



and thrive on building meaningful relationships with residents, teams, and stakeholders. You are driven to continuously improve operations, enhance resident experiences, and support your team to achieve outstanding outcomes.

To be considered for this role you’ll need:

- Demonstrated leadership experience managing teams across multi-site operations or community based environments.
- Strong financial management and budgeting experience with the ability to analyse performance data and make informed decisions.
- Proven experience overseeing operations and ensuring regulatory compliance.
- Exceptional stakeholder engagement, relationship-building and communication skills.
- Strong problem solving skills with the ability to manage issues, risks and competing priorities effectively.
- Experience driving continuous improvement initiatives and leading organisational change.
- Proficiency in Microsoft Office Suite and contemporary business systems.

Working with us

At Southern Cross Care WA, we are committed to being an employer of choice. As well as providing a positive and supportive setting, we also offer the following benefits:

- Not-for-profit salary packaging options of up to $15,900 for general living expenses and $2,650 for entertainment benefits.

- Corporate Health Insurance discount

- Free employee assistance program





- A diverse range of services which allows professional development and growth

- Paid Parental Leave

- Annual leave starting at 4 weeks for full time employees.

- Carers/personal leave

- Service Awards for long standing employees

- Flexible working environment

How to apply:

To express your interest, please apply with an up-to-date resume. A cover letter outlining your experience / suitability is preferred.

Kindly note, if your application progresses to an interview, we’ll be asking for:

- National Police Clearance - current within 6 months

- Immunisation record (flu) for client facing roles

- A completed pre-employment health questionnaire
- Proof of work rights

About us

Established over 50 years ago, Southern Cross Care WA is a purpose-driven, not-for-profit organisation contributing to social, health and economic development in WA. We do this by enabling the delivery of integrated services in our community for the increasingly complex health, care and accommodation needs of our aging population and those living with mental illness.

Our dedicated and passionate team of around 1000 employees and 130 volunteers, deliver care and services to over 3000 West Australians across our residential, retirement village, mental health, community housing and home care portfolio.

Our promise to our clients, residents and each other is to enable extraordinary because we;

Listen, Act, Do not give up, Work as one.

Southern Cross Housing Ltd. are part of the Southern Cross Care WA Inc. Group.

Southern Cross Care WA is an equal opportunity employer committed to diversity and inclusion. We also acknowledge the Traditional Owners of the lands on which we work.

For more information on the services, we provide visit: scrosswa.org.au

📌 Manager Retirement Living (Success)
🏢 Southern Cross Care WA
📍 Success