Urgent Customer service vacancy in Western Sydney!

Your new company is a well-known established business in Western Sydney looking to hire a Customer service & Warranty officer.

Your new role will include but not be limited to:

Warranty Claims Management

- Handle after-purchase repair requests and warranty claims in compliance with company policies.
- Assess issues, conduct investigation & damage evaluations.

Repair Coordination:

- Arrange technician service runs and manage customer appointment bookings
- Liaise with repair agents to arrange inspection and repair
- Follow up on service outcomes and promptly update customer and stores
- Investigate complex issues and collaborate with manager to achieve the best solution
- Track service parts and monitor repair progress to ensure timely resolution.
- Communicate with manufacturers regarding service quality issues




- Identify recurring issues and suggest improvement to warranty policies or repair processes

Customer support:

- Service as the primary point of contact for warranty and repair enquiries via phone and email
- Resolve escalated customer complaints with a solutions-oriented approach
- Maintain detailed records of all communications in the system

What you'll need to succeed

A similar experience would be ideal. Transparent communication and an ability to deal with multiple stakeholders is a must.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

📌 Customer service & Warranty officer (Wetherill Park)
🏢 Hays Recruitment
📍 Wetherill Park