Minimum 10 Years' Plumbing Industry Experience Required

About Us

We are a well-established and reputable commercial plumbing company specialising in commercial plumbing maintenance, reactive and preventative maintenance, and hydraulic services across Sydney and surrounding regions.

With an established client base, a strong industry reputation and a dedicated team of qualified plumbers and administration personnel, we are seeking a highly experienced Commercial Plumbing Maintenance Manager to take responsibility for the day-to-day management, performance and continued development of our maintenance division.

This is a senior management position requiring extensive firsthand experience within the commercial plumbing maintenance industry.

We are not seeking a general maintenance manager, facilities manager or someone whose experience is predominantly in residential plumbing or construction. We require an experienced plumbing professional who understands the technical, operational and commercial demands of managing a busy commercial plumbing maintenance business.

About the Role

Reporting directly to the company Director, you will assume responsibility for overseeing and managing our commercial plumbing maintenance operations.

You will lead an established team of maintenance plumbers and administrative staff, ensuring works are delivered efficiently, profitably and to the high standards expected by our clients.

The successful candidate must possess the technical knowledge to understand and assess complex plumbing maintenance issues, the leadership skills to manage staff effectively and the commercial awareness to operate the division successfully.

This is a hands-on operational management role, not a position primarily working on the tools. However, a strong practical plumbing background and the ability to provide sound technical direction are essential.

Key Responsibilities

Operations & Maintenance Management

- Oversee the daily operations of the commercial plumbing maintenance division.

- Manage and coordinate planned preventative maintenance, reactive maintenance and emergency plumbing works.

- Supervise job allocation, scheduling, resource planning and technician productivity.

- Ensure maintenance jobs are completed efficiently, safely, within budget and to the required standards.

- Monitor job progress, technician performance and completion of maintenance documentation.

- Identify operational inefficiencies and implement improvements to systems, processes and service delivery.

Technical Knowledge & Problem Solving

- Provide technical guidance and support to maintenance plumbers undertaking complex commercial plumbing works.

- Assess reported plumbing issues and determine appropriate investigation and rectification strategies.

- Demonstrate a sound understanding of commercial hydraulic systems, water supply, sewer and stormwater drainage, pumps, hot water systems,



backflow prevention and associated plumbing infrastructure.

- Review technical findings, proposed repairs, service reports and recommendations before submission to clients.

- Ensure all works comply with relevant Australian Standards, regulations and industry requirements.

Leadership & Staff Management

- Lead, supervise and support maintenance plumbers, supervisors and administration personnel.

- Establish clear expectations around productivity, workmanship, professionalism and accountability.

- Manage staff performance, provide mentoring and address operational or personnel issues as they arise.

- Foster a professional, efficient and results-driven working environment.

- Maintain effective communication between field technicians, administration staff and management.

Client Relationship Management

- Manage and maintain relationships with commercial property managers, facilities managers, building managers and other key stakeholders.

- Act as a senior point of contact for maintenance-related enquiries, technical discussions and escalated issues.

- Ensure clients receive professional communication, accurate reporting and timely service delivery.

- Manage complaints and operational challenges professionally and proactively.

- Identify opportunities to strengthen existing client relationships and support business growth.

Commercial & Financial Management

- Oversee maintenance quotations, pricing, cost assessments and work approvals.

- Review job costing, labour utilisation, material expenditure and overall job profitability.

- Ensure completed works are accurately documented and invoiced in a timely manner.

- Monitor the financial and operational performance of the maintenance division.

- Identify opportunities to improve efficiency, reduce unnecessary costs and increase profitability without compromising workmanship or service quality.

Workplace Health & Safety

- Ensure compliance with company WHS procedures and applicable legislative requirements.

- Oversee the implementation and compliance of SWMS, risk assessments and safe work practices.

- Promote a strong safety culture across the maintenance division.

Essential Qualifications & Experience

To be considered for this position, applicants MUST meet the following requirements:

- A minimum of 10 years' experience working within the plumbing industry.

- Extensive practical experience specifically within COMMERCIAL MAINTENANCE PLUMBING. Experience exclusively in residential plumbing, new construction or hydraulic fit-outs will not satisfy this requirement.





- Trade-qualified plumber with the appropriate NSW plumbing licence or trade certification.

- Proven experience in a plumbing maintenance management, operations management or senior supervisory position.

- Demonstrated ability to manage multiple maintenance plumbers, administration personnel and concurrent maintenance jobs.

- Strong technical knowledge of commercial plumbing systems, fault diagnosis, maintenance procedures and relevant Australian Standards.

- Proven experience in preparing and reviewing quotations, managing job costs and maintaining operational profitability.

- Strong leadership, organisational, communication and problem-solving abilities.

- Ability to deal confidently and professionally with commercial clients and key stakeholders.

- Proficiency in job management software, scheduling systems and general computer applications.

- Current Australian driver's licence.

Australian Residency & Work Eligibility

Applicants must currently reside in Australia and hold unrestricted legal working rights in Australia.

This position is based in Sydney and requires the successful candidate to be available to work locally.

Applications from overseas candidates or applicants requiring employer sponsorship will not be considered.

What We Offer

- Competitive senior management salary package of approximately $200,000 - $250,000, negotiable depending on qualifications, experience and demonstrated capability.

- An established commercial maintenance operation with an existing client base.

- The opportunity to manage and develop a dedicated team of tradespeople and administration personnel.

- A stable, long-term position within a reputable and growing plumbing business.

- Direct involvement in operational decision-making and the continued growth of the maintenance division.

- A qualified and supportive working environment.

Important Information for Applicants

This position requires genuine, demonstrated experience in commercial plumbing maintenance management.

We are specifically seeking a plumbing industry professional who has developed their career through practical plumbing experience and understands the operational challenges of managing a commercial maintenance plumbing division.

Applicants without the mandatory 10 years' plumbing industry experience, substantial commercial maintenance plumbing experience or relevant management background will not be considered.

How to Apply

If you meet the above requirements and believe you have the experience and capability to successfully manage an established commercial plumbing maintenance division, we encourage you to apply.

Please submit your resume outlining your plumbing trade background, years of commercial maintenance experience, previous management responsibilities and the size of the teams you have managed.

Only candidates who demonstrate that they meet the essential selection criteria will be shortlisted for consideration

📌 Commercial Plumbing Maintenance Manager (Alexandria)
🏢 Nameless
📍 Alexandria