Front Desk Reception, Admin (Casual) to Cobra Martial Arts Cannington

Cobra Martial Arts

Cannington, Perth WA

Receptionists (Administration and Office Support)

Casual/Vacation

33.05 to 35 per hour

Customer Service

Data Entry

Reception

Receptionist / Administration and Customer Service

Location: Cannington, Perth WA

Hours: 19.5 hours per week to Tuesday, Wednesday and Thursday afternoons/evenings

Employment: Casual

Pay: Fitness Industry Award to approximately 33.05/hr starting ADULT rate

A long-term opportunity for the right person

Cobra Martial Arts and Fitness Centre Cannington has been proudly established for 35 years. Following the retirement of our long-term receptionist of 12 years, we are looking for the right person to become the new face of our centre.

This is an important customer-facing position within our school. Approximately 90% of our members are children, so the person in this role needs to be warm, professional, organised, energetic and genuinely enjoys dealing with children and parents.

We are looking for someone who wants a stable, long-term position and who takes pride in doing their job well.

This position is not suited to someone whose availability is likely to change around university or other changing timetables. The advertised shifts are fixed and need to be reliably covered every week.

About the Role

Your responsibilities will include:

Front desk reception and customer service

Greeting students, parents and visitors

Answering phones and handling enquiries

Responding to enquiries professionally and promptly

Booking appointments and trial lessons

Following up students who do not attend class and helping them rebook

Following up outstanding or overdue fees in accordance with our procedures

Processing enrolments and tuition payments

Over-the-counter sales of martial arts courses, equipment and merchandise

Use a cash register, handle cash and use Eftpos

Data entry and maintaining accurate member records

Using online booking, payment and membership apps and software

Managing online calendars, appointments and schedules

Email correspondence with members and prospective members

Supporting instructors and helping maintain a smooth front desk operation

Opening and closing the centre

Daily setup of reception and maintaining a clean, organised environment

Printing, scanning, filing and general administration

Helping create a friendly, welcoming and professional atmosphere throughout the centre

The role involves both customer service and administrative follow-up. You need to be comfortable making daily telephone calls, including enquiry follow-ups and polite overdue-fee follow-ups.

For the right person, this position offers the opportunity for career progression into a higher-level role and additional shifts. Candidates who demonstrate the necessary skills, reliability, initiative and leadership potential over a 12-month period may be considered for promotion.

About You

We are looking for someone who is:

Highly reliable to punctual and dependable

Friendly, positive and energetic

Warm, patient and confident around children and parents

Professional and well presented

Confident speaking with people face-to-face and on the telephone

Well spoken, with excellent and clear verbal and written communication skills

Organised, accurate and efficient

Comfortable making telephone calls and following up customers

Comfortable with customer service, sales and discussing payments

Calm, respectful and mature

Humble and willing to learn

Receptive to direction, training and constructive feedback

Able to follow established procedures rather than needing to do things their own way

A team player who communicates respectfully with management, instructors and other staff

Able to take responsibility for tasks and follow them through to completion, without needing reminding

Positive in their approach to children, parents, students and fellow staff





We are particularly interested in people who understand that our receptionist is not simply someone who sits behind a desk. You are an important part of the overall student and parent experience and help keep the school running smoothly.

Computer and Administration Skills

You should be confident using a Windows PC and have positive general computer literacy, including:

Microsoft Word

Microsoft Excel

Email

Accurate typing and data entry

Copying, pasting and formatting information

Managing PC files and folders

Printing and scanning

PDFs and basic document handling

Online calendars and scheduling

Online booking, payment and membership database systems

Learning and confidently using new software and computer systems

You do not need to be an IT expert, but you should be someone who is comfortable with computers, learns new systems quickly and can work independently once trained.

Previous reception, administration or customer service experience is strongly preferred.

Availability to Please Read Carefully

The position requires you to be available every week:

Tuesday: 1:30pm to 8:00pm

Wednesday: 1:30pm to 8:00pm

Thursday: 1:30pm to 8:00pm

These are fixed shifts and are an essential requirement of the position.

We are looking for someone who can commit to these days and times long term.

This position is therefore unlikely to suit university students or others whose availability is expected to change when class timetables, study commitments or other regular commitments change.

You will not be able to change or drop these shifts, as these are the specific shifts we need covered.

Living locally is preferred, particularly as there are regularly opportunities to cover additional shifts, when other staff are away or unavailable, including Mondays and Saturdays.

Why Join Cobra?

Join a well-established martial arts school with 35 years of history

Become part of a positive, disciplined and family-focused environment

Work with a team dedicated to helping children and adults develop confidence, discipline and life skills

Build a long-term position within an established business

Develop your administration, customer service and communication skills

Make a genuine difference to students and families

Our Application and Selection Process

Because this is an important long-term position, we have a multi-stage selection process.

We want applicants to understand the process before applying.

Our process is designed to give both you and us the opportunity to determine whether the position is a valuable long-term fit.

Stage 1 to Video, Résumé and Written Response

Please submit all three of the following:

1. A short video to approximately 1–3 minutes

In your video, please tell us:

Who you are

Why you would like to work at Cobra Martial Arts and Fitness Centre Cannington

Your previous reception, administration and/or customer service experience

How long you expect to be available to work the advertised Tuesday, Wednesday and Thursday shifts

The video does not need to be professionally produced. We simply want to hear you speak and get an initial impression of your communication style.

Following the application instructions carefully is important to us.

2. Your résumé

Please provide a simple, relevant résumé outlining your employment history, experience and skills.

3. A short written response

Please answer the following question in approximately 100–150 words:

“Tell us about a real situation from your previous work where you had to deal with a difficult or unhappy customer, parent, child or member of the public. What happened, what did you personally do, and what was the outcome?”





Please answer this question in your own words without using ChatGPT or other AI writing tools.

We want to see your natural written communication style, your ability to understand a question and your ability to communicate your own thoughts clearly.

Important

Applications that do not include the requested video, résumé and written response will generally not proceed to the next stage.

We deliberately ask applicants to follow these instructions because attention to detail, communication, reliability and the ability to follow instructions are important parts of this position.

Stage 2 to Initial Meeting

Shortlisted applicants will be invited to a meeting (approx 25 mins) with the owner, Sensei Craig Monie and then briefly with Administration staff.

The meeting will allow us to discuss you’re:

Previous experience

Personality and communication style

Availability

Work expectations

Customer service approach

Computer experience

Suitability for the position

Long-term interest in the role

We will also explain the position and our expectations in more detail.

Written and Computer Assessment

During the meeting, applicants will also complete a short written and computer-based check.

This will include:

A short handwritten response (approx 3 minutes) to a question similar to the written application question.

This allows us to see your natural handwriting and how clearly you can express your thoughts without computer assistance.

A short typed response (approx 5 minutes) to another similar question, completed on a computer at the interview.

This allows us to assess you’re:

Typing speed

Typing accuracy

Spelling

Grammar

Punctuation

Written English

Ability to understand instructions

Ability to communicate clearly in writing

General confidence using a computer

These checks will be completed at the meeting without the use of AI writing tools.

They are deliberately short and are not intended to be an examination. We simply want to see your natural communication and computer skills, as these are important parts of the receptionist position.

Stage 3 to View Reception in Operation

Applicants who appear suitable following the interview may be invited to visit Cobra during normal operating hours.

This gives you an opportunity to:

See the school in operation

Meet members of our team

Observe our current receptionist performing the role

See the environment in which you would be working

Ask questions about the position

See how we interact with students and parents

Decide whether you genuinely feel the role is right for you

This is also important for us because we want to make sure there is a good fit both ways.

There is no expectation that you accept the position simply because you have reached this stage.

Stage 4 to Paid Trial Shift

If both you and Cobra feel that the position is a good fit following the school visit, you may be invited to undertake a paid trial shift.

This allows you to experience the role in practice and allows us to assess how you:

Interact with customers and children

Communicate with the team

Follow instructions

Learn new procedures

Use computer systems

Organise yourself

Handle the pace of a busy reception

Respond to feedback

Work independently and as part of a team

Any work performed during a trial shift will be paid in accordance with applicable employment requirements.

Stage 5 to Employment and Probationary Period

If the trial shift is successful and we both decide to proceed, we will make an offer of employment.

New employees will commence subject to the applicable employment arrangements, including a probationary period, during which both the employee and Cobra can assess whether the position is the right long-term fit.

We are looking for someone who wants to become a valued, dependable and long-term member of our team.

Subject: Cobra Martial Arts Receptionist Application to [Your Name]

Posted: 12-11-2026

Salary: 33.05 to 35 per hour

📌 Front Desk Reception, Admin (Perth)
🏢 Cobra Martial Arts
📍 Perth