IT Support Officer

Position Type

School Operations

Commence Date

04 Jan 2027

Employment Status

Permanent / Ongoing

FTE/Hours per week

Full Time

Subject(s)/Grade

ESO - Grade 4

Role Details

Rostrevor College is excited to welcome applications for the following opportunity:

IT Support Officer

- ESO - Resources
- Grade 3
- Permanent (1.00 FTE)
- 37.5 hours per week, 48 weeks per year

About this Opportunity

We are seeking a technically capable, customer-focused IT Support Officer to join Rostrevor College's IT Team, to provide responsive ICT support across our Reception to Year 12 college.

Working closely with the IT Manager and IT Systems Administrator, the role provides day-to-day helpdesk and technical support to students and staff, assists with the maintenance and improvement of College systems, hardware and networks, and contributes to a secure, reliable and contemporary technology environment. The role combines hands-on technical problem solving with exceptional service and working directly with students and staff.

Key Responsibilities Include

- Providing timely and professional helpdesk support for students and staff across hardware, software and applications.
- Diagnosing and resolving routine technical, systems and network issues.
- Supporting the installation, configuration and ongoing operation of applications, equipment and technology resources.
- Assisting with hardware and network maintenance and IT improvement projects.
- Supporting audio-visual technology for teaching, learning and College events, including assemblies, Masses and liturgies.
- Maintaining IT assets, software licences, documentation and operational records.
- Supporting cybersecurity practices and appropriately responding to or escalating suspected security threats.
- Contributing to the evaluation, implementation and continuous improvement of College technology systems and resources.

About You

You are a practical problem solver who combines sound technical knowledge with excellent customer service.



You communicate clearly, remain calm when priorities shift and enjoy helping students and colleagues navigate technology confidently.

You will have experience across a range of ICT environments, with knowledge of Microsoft and Apple technologies, networking and contemporary cybersecurity practices. Experience with school-based systems such as SEQTA and Synergetic will be highly regarded. You will also demonstrate discretion, initiative and a commitment to continuous learning as technology continues to evolve.

Essential Requirements

- Certificate IV in Information Technology, or equivalent, and/or relevant demonstrated knowledge and experience in a comparable role.
- Demonstrated experience providing ICT support and working with a range of systems, software and technology equipment.
- Knowledge of Microsoft technologies, including Active Directory and Windows operating systems, and Apple technologies including macOS and mobile devices.
- Commitment to the ethos, values and expectations of Catholic education and Rostrevor College.

How to Apply

Completed applications must include:

- Rostrevor College Application for Employment Declaration Form (attached)
- Curriculum Vitae (up to 3 pages)
- Cover Letter (up to 2 pages) addressing:
- Your experience relevant to the chance and Position Information Document.
- Your interest and motivations in applying for this role
- What you hope to contribute to the Rostrevor College community

Please visit the Rostrevor College website for more information or be invited to reach out to our People and Culture Team on (************* or via ******************************.

Applications will be reviewed as they are received. Applicants may be contacted, interviewed and appointed prior to the closing date. If you are considering this position, please submit your application promptly.

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Screening requirements apply.

📌 IT Support Officer (Australia)
🏢 Rostrevor College
📍 Australia