Designation / Job title : Analyst Programmer
- 261311 Primary or Mandatory

skills:
-
• Telecom BSS/OSS: Netcracker OMS, Telecom Order Management, Service Provisioning, Fulfilment, Network Inventory, Service
• CRM And Enterprise Platforms: Siebel CRM, Salesforce, Amdocs, ServiceNow, Helix Valuable to have

skills:
• Agile, Scrum, Waterfall, Jira, Confluence, UAT, SIT, Production Release Management, Incident/Problem/Change Management
• Unix/Linux, Centos, Windows, Docker, WebLogic, Jenkins, Gitlab CI/CD, Python, Perl, Java
• Oracle SQL, Oracle Database Detailed

Job description
- Business Analysis and Solution Design
• Telecom BSS/OSS and Order-to-Activate lifecycle
• Requirements Elicitation and Stakeholder Management
• Telecom Product Configuration and Order Journey Mapping
• Order Capture, Decomposition,



Orchestration, and Fulfilment
• Service Provisioning, Network Inventory, and Service Activation
• CRM, Billing, Customer Lifecycle, and Operational Processes
• Functional And Technical Specifications
• API Integration Analysis and Interface Testing
• UAT Planning, Execution, and Business Sign-Off
• Incident, Problem, Change, and Release Management
• RCA, Defect Triage, Service Restoration, and CSI
• Vendor Coordination and Cross-Functional Team Leadership
• Production Support, Deployment, and Post-Release Validation
• Process Improvement, Automation, and Operational Cost Reduction

📌 Analyst Programmer (Sydney)
🏢 Tech Mahindra
📍 Sydney