Job Description – Area Maintenance Manager

About TR Group

TR Group is a specialist in leasing, renting, and selling heavy vehicles, as well as providing driver training support to transport operators. We have 17 branches across New Zealand and Australia, with a team of over 300 people.

At TR we have a clear vision to do something extraordinary. There are four parts to this:

- Create a business that has extraordinary results

- Create a business that leaves a lasting imprint on the world

- Ensure our team are always learning, growing and improving

- Have a team that lives our values

We have an aspirational goal to be the best in the world at what we do, to deliver real value and service to our customers. Achieving this requires the best people we can find who want to learn, grow and constantly challenge themselves.

We aren’t always perfect, and we sometimes stumble, but we’re a team, we learn and grow together and have each other’s back.

About the Team

The maintenance team is made up of five Area Maintenance Managers, eleven Maintenance Administrators, Tyre Manager and National Maintenance manager.

Our Area Maintenance Managers role is responsible for our largest manageable cost (and minimizing vehicle downtime). Area Maintenance Managers need to ensure an excellent level of customer service, supplier relationships, and internal communication continues as the department grows.

Our Maintenance Administrators are responsible for issuing repair order numbers along with checking and processing over 2500 invoices for payment each month.

About the Role & Specific Responsibilities

- To jointly manage with other Area Maintenance Managers, the fleet maintenance programme in a way that maximizes internal and external customer satisfaction, while minimizing R&M; and admin costs while maximizing residual value and effective lifespan.

- Develop and maintain excellent relationships with external and internal customers.

- Develop and maintain excellent relationships with our supplier network.

- Actively manage their assigned region of responsibility, including structured supplier performance meetings and take full ownership of maintenance risk within their region.

- Assist with the development of company maintenance policies.

- Proactively manage the maintenance costs within agreed policies. Monitor key cost and performance areas and report as required.

- Identify areas of potential and discuss with Maintenance Operations Manager and other team.

- Become totally familiar with all brands, components, models and applications of TR Group equipment.





- Be available as required for access by the team, customers or service providers, including out of normal work hours rosters.

- Assist rental team with servicing issues and process to ensure maintenance objectives are achieved with rental fleet.

- Ensure that vehicle safety is maintained and not compromised under any circumstance, by taking a proactive and preventative approach.

- Oversee the evaluation of the condition of the vehicle returned from long term lease arrangements. Liaise with stakeholders regarding required work and arranging such work to be carried out.

- Undertake other duties as requested by management from time to time.

Invoices:

- Oversee the administration of the R&M; function for the nominated area of responsibility.

- To oversee & manage approval of invoices relating to vehicle maintenance and servicing.

- Ensure that work invoices match that on the order raised.

- To ensure that prior approved expenditure limits are not exceeded.

- To issue order numbers and repair instructions to service providers.

- Ensure that charges for damages are handled correctly and professionally.

- Ensure vehicle warranty is obtained for applicable invoices.

Suppliers:

- Recognise the power of our suppliers to contribute to TR’s sales and marketing efforts and to build our reputation in the eyes of the market.

- Understand all terms of trade with allocated Service Providers and negotiate industry leading arrangements, manage suppliers in a way aligned with TR values.

- Encourage product information updates and notification of any product warranty issues.

- To resolve disputes relating to maintenance with a win/win result.

- To regularly access supplier level of service and value for money.

- Visit key suppliers on a regular basis (not less than quarterly) & liaise frequently as required.

- To ensure maintenance is carried out to the highest level.

- Assist in the development of auditing and assessment of service agents.

Customers:

- To have contact with customers and sort out any maintenance queries they may have.

- To ensure customers are getting equipment serviced, repairs carried out and they are happy with the service provided.

Financial:

- To continually monitor monthly,



year-to-date and annual expenditure of suppliers in region of responsibility.

- To identify and find solutions around vehicles whose maintenance has exceeded set financial parameters.

Key Skills

- To have a good level of computer keyboard skills.

- To have a competent technical background relating to the repairs and operation of heavy vehicles.

- To have good interpersonal skills with the ability to interact as part of a team.

- To have an analytical mind and ability to identify problems and offer quality solutions.

General Responsibilities

- To carefully consider all options on all maintenance issues and manage a mutually beneficial outcome.

- Ensure that the correct manufacturer service dealer is involved in any warrantee issue.

- Ensure that trucks are serviced in accordance with any warrantee requirements.

- To deal with any maintenance calls promptly, politely and efficiently, endeavoring to keep customer downtime to a minimum.

- To take responsibility for improving personal skills and continuing personal training to be a leader in your field of expertise. To assist in the training and skill improvement of other team members where it may benefit the performance of vehicle maintenance systems.

First year accountabilities and measurements

You will be measured in several ways, generally these include:

- Your attitudes and behaviours are reflective of our values.

- You get things done in a timely manner.

- You have developed professional working relationships with suppliers, ensuring they are providing the highest quality of service to us & our customers.

- You are actively managing your suppliers.

- You support Rental, Lease and Used Vehicles in all maintenance related issues.

- You have worked closely with our Fleet and Operations department to give them a better understanding of costs in different applications, configurations and area of operation.

- You are recognised as an expert within the business in your field of expertise.

- You will have developed a sound knowledge of our fleet and its specifications.

- You have established a solid rapport within your immediate team and the wider TR team.

Whilst we measure results actively and seek to enhance our business based on these measurements, we judge people first and foremost on attitudes and behaviours.

Reporting

Position will report to the National Maintenance Manager.

Salary

The salary will reflect the skills and experience of the successful applicant.

Our Values

The role and responsibilities of Area Maintenance Manager

📌 Maintenance Manager (Minto)
🏢 TR Group
📍 Minto