Experience with:
• TTA Workflows
• Forms
• OCR/IDP solutions
• Capture processes
• Queue management
• Business rules
• Case management Technical Skills
• SQL Server troubleshooting and query analysis.
• REST API integration support.
• Windows Server administration fundamentals.
• IIS troubleshooting.
• Web services and integration troubleshooting.
• Log analysis and production diagnostics. Document Automation Experience Experience supporting one or more:
• Tungsten/Kofax TotalAgility
• Tungsten Transformation Modules
• Kofax Capture
• Intelligent Document Processing platforms
• OCR and data extraction solutions Support Experience
• Incident Management
• Problem Management
• Change Management
• ServiceNow or similar ITSM platforms
• Production support in regulated enterprise environments Highly Desirable
• Financial Services or Superannuation experience.
• Experience supporting member onboarding and member servicing processes.
• Experience with Objective ECM.
• Exposure to Microsoft Azure environments.
• Experience working within Agile delivery and DevOps teams.
• Understanding of document lifecycle management and records management.