Perpetual is seeking a Senior Service Operations Analyst to own ITIL-aligned service management across a complex technology environment. You will lead major incident, problem and change activities with Tech and service partners to improve resilience and performance.
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You'll analyze service data, build dashboards, and drive continuous improvement while coordinating with stakeholders and providing 24/7 incident support on a roster. This 12-month contract offers a dynamic, collaborative workplace.
📌 Senior IT Service Ops Lead (Townsville)
🏢 Perpetual
📍 Townsville
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