Job DescriptionProblem Solver Wanted. N nPeople Focused. Solutions Driven. N nWhy Join Kirinari? N Up to 5 Weeks Annual Leave* N Increase Your Take-Home Paywith Salary Packaging (P/T & F/T employees) N Supported Training & Onboarding N Career Pathways & Internal Growth Opportunities N nAt Kirinari, wedon't just fill shifts. N nWe support the teams who support our customers. N nWe're seeking proactive, solutions-focused professionals to join our On-Call team, providing critical after-hours support to frontline employees, customers and operational leaders. N nThis is a fast-paced role where every shift is different, and your decisions can make a real difference to staff, customers and service delivery. N nWhy On-Call Team Members Choose Kirinari N Be The First Point Of Support For Frontline Teams N Develop Problem-Solving & Workforce Management Skills N Work Within A Highly Team-oriented Team N Internal Career Pathways Into Rostering, Planning & Leadership N Make Real-Time Decisions That Matter N Help Keep Customers Safe & Supported N Strong Leadership & Team Support N nWe Solve Problems. Not Just Rosters. N nThis opportunity would suit someone who enjoys: NSolving problems quickly and logically N Supporting people during challenging situations N Working in a fast-paced environment N Managing multiple priorities at once N Working collaboratively with a wide range of stakeholders N nBecause efficient support behind the scenes creates great outcomes on the frontline. N nThe Role N This role is about keeping services running smoothly outside normal business hours. NYou'll support: N
- Frontline employees requiring assistance after hours N




- Emergency and unplanned staffing situations N
- Short-notice roster changes and shift replacement activities N
- Customer and workforce safety matters N
- Incident escalation and reporting requirements N
- Administrative and rostering activities associated with service continuity N nYou will also: N
- Respond to after-hours calls and enquiries N
- Coordinate unplanned leave and shift coverage N
- Identify staffing risks and escalate concerns appropriately N
- Maintain accurate recordsand documentation N
- Support staff through incidents and operational challenges N
- Work collaboratively withrostering, service delivery and leadership teams N nWe're Looking For Someone Who Is N Calm under pressuren A confident decision maker N Highly organised and detailfocused N Able to manage competing priorities N A strong communicatorn Customer and employee focused N Resilient and adaptable N Comfortable working independently N A collaborative team player N Passionate about deliveringgreat service N nExperience within community services, disability, aged care, workforce planning, rostering, customer service or call centre environments will be highly regarded.



N nShift Availability N This role operates outside normal business hours and requires flexibility across a rotating roster including: NEarly morning shifts commencing from 5:00am N Evening shifts finishing aslate as midnight N Weekends and public holidays N After-hours operational support N nStart Supported N Every new employee receives: NStructured onboarding N Systems and process training N Ongoing coaching and development N Support from experienced On-Call professionals N Opportunities to build specialist operational knowledge N nYou won't be expected to know everything on day one. N nEssential Requirements N Current Driver Licencen NDIS Worker Screening Clearance (or willingness to obtain) N Australian Working Rights N Strong administration and computer skills N Ability to work independently in a fast-paced environment N High-level communication and customer service skills N Strong problem-solving and decision-making capability N Availability across early morning, evening and weekend rosters N Ability to remain calm and professional under pressure N nBuild More Than A Career N At Kirinari, we believe great customer outcomes start with great operational support. NThat's why we invest in our people through learning, development and career pathways that create long-term opportunities across the organisation. N nReady To Be The Person Others Rely On? N nApply today andjoin the Kirinari team. N nWHY WAIT? APPLY NOW! N nYou must have the right to live and work in Australia. NKirinari embraces Equal Employment Opportunity and promotes a diverse workforce. We encourage applications from people of all backgrounds, cultures, identities and lived experiences.

📌 On-Call Coordinator After Hours Workforce Support (Albury)
🏢 Kirinari Community Services
📍 Albury