Coles Group is seeking a Strategy Lead for Customer Experience in Hawthorn East to shape and advance the CX strategy across the business. You will align initiatives with corporate planning, and translate complex insights into actionable investment and transformation priorities.
You will partner with General Managers and senior leaders to structure ambiguous problems, deliver focused strategy engagements, and drive executive-ready recommendations for value creation across customers and operations.
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📌 CX Strategy Lead: Shape Customer Experience & Growth (Melbourne)
🏢 Coles Group
📍 Melbourne
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