Fun, supportive & genuinely friendly team culture

Are you a person who enjoys a laid back culture and delivers exceptional customer service and loves success? If so, this is the perfect opportunity to join a growing team with real growth opportunities into higher roles.

About the role

This is a customer-facing internal sales role with strong relationship-building focus. You will work with architects, interior designers, builders, and retail customers, managing inbound and outbound communications while converting enquiries into sales orders.

Key responsibilities

- Managing Sales email enquiries and front of house.
- Managing inbound and outbound phone enquiries and converting them into sales orders
- Preparing and processing quotes, orders, returns and credits accurately
- Proactively following up customers to progress quotes, check stock needs, and introduce relevant products
- Supporting external sales representatives by maintaining strong day-to-day customer contact




- Identifying opportunities to upsell, cross-sell, or re-engage existing customers
- Maintaining accurate customer and sales activity records in the CRM
- Working closely with warehouse and sales teams to ensure smooth order fulfilment
- Sharing customer insights to help improve service, sales processes, and product focus
- Be part of the training development by proactively helping to build the training manual as you learn

About you

- A minimum of 1-2 years' experience in internal sales or customer service roles is required
- Background in internal sales, customer service, administration, reception, or coordination roles
- Experience in trade wholesale, distribution, retail, or supplier environments
- Familiarity with NetSuite, Salesforce, or similar systems (or confidence learning new platforms)

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📌 Customer Service and Internal Sales (Sydney)
🏢 Portugal Cork
📍 Sydney