As a Service Desk Officer, you will be the first level of technical resolution for all reported ICT-related incidents and requests, working closely with key internal stakeholders across various technology units to ensure efficient and effective service delivery.
The ideal candidate will demonstrate a strong commitment to customer service, excellent communication skills, and the ability to resolve technical issues in a timely and professional manner.
Key responsibilities:
- Act as the first point of contact for all ICT inquiries and incidents.
- Troubleshoot and resolve basic hardware and software issues.
- Log, prioritise, and elevate incidents as required within agreed service levels.
- Collaborate with other technology teams to ensure timely resolution of issues.
- Communicate technical information clearly and effectively to customers.
- Proven experience in an operational service desk or contact centre workplace.
- Strong customer service focus with a proactive and positive attitude.
- Familiarity with the Remedy helpdesk framework (preferred but not essential).
- Ability to meet deadlines and deliver outcomes within agreed schedules.
- Excellent verbal and written communication skills.
This position is open to candidates with full working rights in Australia. Only shortlisted applicants will be contacted.
Your application will include the following questions:
- Which of the following statements best describes your right to work in Australia?
What can I earn as a Service Desk Officer
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📌 Service Desk Officer (Sydney)
🏢 Wirrigan Group
📍 Sydney
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