Senior Technical Support Officer, Digital Media

Full‑time, Fixed‑term position until 15 June 2029

Based at Western’s Parramatta South campus to meet operational requirements

Salary: HEW Level 6 $97,693 – $104,713 p.a., plus 17% Super and Leave Loading

Enable outstanding digital media learning through expert technical support

Provide technical support for digital media teaching and research across design studios, practical classes, and specialist facilities.

The Opportunity

Teaching and Research Technical Services is seeking a Senior Technical Support Officer, Digital Media to provide specialist technical support for teaching and research in Visual Communication and Design, with a particular focus on interactive digital media.

The Senior Technical Support Officer will support practical classes, laboratories and studios by preparing equipment, materials and teaching spaces, while assisting staff and students to use specialist technologies safely and effectively.

The role will support projects spanning interface design, digital publishing, web development, animation, app development and interactive design. This includes providing technical guidance across Adobe Creative Cloud applications, Figma, Unity 2D, C#, HTML, CSS, JavaScript, Bootstrap, Apache web servers, phpMyAdmin and MySQL.

The Senior Technical Support Officer, Digital Media will also maintain digital media facilities, software, equipment and Unity project templates. Using sound judgement and practical problem‑solving skills, the role will manage competing technical priorities, contribute to continuous improvement initiatives and support safe, reliable learning and research environments.

What Success Looks Like:

Success in this role will be demonstrated through reliable technical service, well‑managed digital media facilities and effective support for practical learning and research. This includes:

- Delivering reliable technical support and instruction during digital media practical classes.




- Maintaining well‑prepared studios, teaching spaces, equipment and digital resources.
- Supporting Unity 2D projects by maintaining templates and assisting with C# debugging.
- Providing practical guidance across design, animation, web and app development tools.
- Improving technical procedures, safety practices and service delivery across facilities.

Perks

- Financial benefits: Access to staff‑only products and offers with selected banking partners, salary sacrifice options for onsite parking, and novated motor vehicle leasing.
- Health and wellbeing support: Free Employee Assistance Program (EAP), complimentary annual flu vaccination, eligibility for Fitness Passport membership, and access to discounted private health cover.
- Onsite childcare: Long day care and early learning services operate at our Campbelltown, Hawkesbury, Parramatta, and Penrith campuses. Staff may be eligible for discounted fees and salary packaging, with places subject to centre capacity.

Position Enquiries

Direct to Jennie Nelson, Technical Manager, Science, Education & Humanities via . Please include the job reference code REF1697I in your email.

Closing Date: 11:59pm, Thursday 19th November 2026.

Working Rights: You must provide evidence of your working rights in Australia at time of application.

Belonging at Western

We are committed to substantive equality as outlined in our Equal Opportunity Policy. We actively encourage applications from Indigenous Australians, candidates of all gender identities and expressions, people of all abilities, and those from culturally and linguistically diverse backgrounds.

For reasonable adjustments during the application process, please contact .

About Western

This is your opportunity to be part of something bigger. By joining Western Sydney University, you become a valued member of our community. Our mission is to deliver student success, impactful research, and stronger communities. As part of our team, you will have a stake in shaping the future of education, broadening horizons, and changing lives.

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