Plumbing Administration Coordinator

Hobsons Bay Plumbing Services | Altona, VIC | Part-time or Full-time

About the role

Hobsons Bay Plumbing Services is looking for a capable, organised and proactive administration professional to join our growing local team in Altona.

This is an opportunity for someone who enjoys taking ownership, making things happen and having responsibility for the day-to-day running of an office.

We aren't looking for someone who needs to be told what to do every day. We want someone who can take initiative, manage their workload, identify what needs attention and keep things moving.

You'll play an important role in coordinating our plumbing operations, supporting our technicians, looking after customers and helping the business continue to grow.

We're flexible with working arrangements. Whether you're looking for part-time or full-time hours, we are happy to discuss a suitable arrangement with the right person. We're more interested in finding the right long-term fit than forcing someone into a set number of hours.

Key responsibilities

- Managing incoming phone calls, customer enquiries and bookings.

- Coordinating daily schedules and appointments for plumbing technicians.

- Organising jobs, work orders and information through our ServiceM8 system.

- Communicating with customers, plumbers, suppliers and management.

- Assisting with quotes, invoicing and customer follow-ups.

- Maintaining accurate job records and general office administration.

- Keeping track of outstanding jobs, quotes and tasks requiring attention.

- Identifying opportunities to improve office systems and procedures.

- Taking ownership of the day-to-day administration and helping keep operations running smoothly.





What we're looking for

We're looking for someone who is competent, reliable and takes pride in their work.

Ideally, you'll have:

- Previous experience in administration, office coordination or a similar role.

- Excellent organisational and time-management skills.

- The confidence to make decisions and take responsibility.

- A proactive approach – someone who sees what needs doing and gets it done.

- Strong communication skills and a professional telephone manner.

- Valuable computer skills and the ability to learn new software.

- Attention to detail and the ability to manage competing priorities.

- A positive attitude and the ability to work both independently and within a team.

- A genuine interest in finding a long-term position and growing with a business.

Experience in plumbing, construction or another trade-based business would be an advantage, but isn't essential for the right person.

Most importantly, we're looking for someone who takes ownership, follows through and can be trusted to get the job done.

What we offer

- Flexible working arrangements: Part-time or full-time hours, with days and conditions open for discussion.

- Autonomy and trust: Take ownership of your role without being micromanaged.

- Opportunity to shape the position:



Have input into how the office operates and how we improve our systems.

- Long-term opportunity: Join a growing local business where you can establish yourself and develop with us.

- Supportive team: Work alongside an experienced, friendly and established plumbing team.

- Variety and responsibility: No two days are exactly the same, and your contribution genuinely matters.

- Room to grow: Opportunities to expand your responsibilities as the business continues to develop.

We believe in giving good people the trust, flexibility and support to do their job well. We value initiative, accountability and people who take pride in what they do.

About us

Hobsons Bay Plumbing Services is a locally operated plumbing business based in Altona, servicing Hobsons Bay, Maribyrnong and surrounding areas.

We provide residential and commercial plumbing maintenance, with a strong focus on reliable service, honest communication and quality workmanship.

We're a growing business with an established team and modern systems. We value good people, transparent communication and building long-term working relationships.

As our business continues to grow, we're looking for someone who wants to become an important part of the team and help us take the next step.

Apply now

If you're someone who enjoys responsibility, likes being organised and takes pride in getting things done, we'd love to hear from you.

We're interested in meeting someone who is looking for a long-term position, wants to contribute and is ready to take ownership of their role.

Tell us a little about your experience, what you're looking for and what working arrangements would suit you.

We look forward to hearing from you.

📌 ADMINISTRATIVE ASSISTANT (Altona)
🏢 Hobsons Bay Plumbing Services
📍 Altona