Assistant Branch Manager | Brisbane

Lead the Counter. Coach a Winning Team. Take the Next Step Towards Branch Management.

At East Coast Car Rentals, we're proud to be one of Australia's leading independent car rental companies, with 11 airport locations and 3 city locations nationwide. As we continue to grow, we're looking for an ambitious Assistant Branch Manager to join our high-performing Brisbane Airport team. This isn't a desk job. You'll be hands-on in the operation, leading from the front, coaching your team in real time, driving sales performance, and helping deliver exceptional customer experiences every day.

More importantly, this role is designed as a genuine pathway into Branch Management. You'll gain exposure to fleet management, operations, people leadership, administration and branch performance, preparing you for future leadership opportunities within East Coast Car Rentals.

What You'll Be Doing

- Leading by example on the front counter, demonstrating exceptional customer service and sales skills
- Coaching and developing Rental Sales Agents to maximise sales opportunities and customer satisfaction
- Supporting the Branch Manager in achieving sales, service and operational KPIs
- Running daily team huddles, sales initiatives and performance leaderboards
- Overseeing customer flow, shuttle operations, vehicle readiness and branch efficiency
- Ensuring rental vehicles are clean, fuelled, roadworthy and ready for handover
- Managing customer issues and complaints professionally and efficiently
- Supporting rostering, attendance management and day-to-day team leadership




- Taking responsibility for branch operations when the Branch Manager is absent
- Maintaining high standards of presentation across staff, vehicles, facilities and shuttle buses

What We're Looking For

- Previous retail, hospitality or customer service management experience
- A proven sales background with the ability to coach and motivate others
- Strong leadership and people management skills
- Excellent problem-solving and decision-making abilities
- Sound commercial acumen and a focus on results
- Strong time management and organisational skills
- Professional presentation and communication skills
- Passion for delivering outstanding customer experiences
- Full and unrestricted driver's licence
- A positive attitude and genuine team spirit

What's In It For You?

- Competitive full-time salary plus superannuation
- Attractive sales bonus structure with solid earning potential
- Company vehicle and fuel card
- Clear career progression pathway towards Branch Manager
- Ongoing leadership, sales and operational development
- Access to our Employee Assistance Program (EAP)
- Recognition and rewards programs through Employment Hero, including anniversary and birthday rewards
- A supportive leadership team and positive company culture
- The opportunity to build a long-term career with one of Australia's fastest-growing independent car rental brands

If you're a motivated leader who loves sales, enjoys developing people, and is ready for the next step in your career, we'd love to hear from you. A full Position Description can be provided upon request.

To be successful in this role you must have unlimited working rights in Australia, with no restrictions.

📌 Assistant Branch Manager | Brisbane (Hendra)
🏢 East Coast Car Rentals
📍 Hendra