Boutique luxury. Standout service. Your next move.
At One Global Resorts Parramatta, we set the standard for boutique hospitality in Parramatta. Our stylish suites make an impression; our exceptional team and personalised service keep guests coming back.
We’re looking for a confident, hands-on Assistant Manager – Front Office who brings warmth, takes ownership and knows how to turn a great stay into an unforgettable one.
The role
You’ll lead from the front, supporting the reception team and taking charge of hotel operations during your shift. From a seamless arrival to a thoughtful solution when plans change, you’ll make every guest interaction count.
Your responsibilities will include
- Leading daily front office operations, including arrivals, departures, reservations and shift handovers.
- Coaching and supporting the team to deliver consistently exceptional service.
- Handling guest requests and complaints with confidence, care and sound judgement.
- Working closely with housekeeping and maintenance to keep the hotel running smoothly.
- Managing payments,
reporting and guest records accurately.
- Responding to incidents and taking responsibility as the manager on duty.
About you
You’re a natural host with a sharp eye for detail and the confidence to lead a shift. You stay calm under pressure, take initiative and bring a personal touch to everything you do.
You’ll bring
- Hotel front office experience, ideally at a supervisory or team leader level.
- Solid communication, leadership and problem-solving skills.
- A commitment to personalised service and pride in getting the details right.
- Confidence with hotel reservation systems; RMS experience is an advantage.
- Availability to work weekends and public holidays.
Your roster
This role primarily works 3:00 pm–11:00 pm, with occasional 7:00 am–3:00 pm shifts and overnight coverage when required.
Ready to make your mark?
Bring your personality, passion and leadership to a boutique hotel where your contribution matters. Apply with your CV and a brief introduction—we’d love to hear what makes you an exceptional host.
📌 Assistant Manager - Front Office (Parramatta)
🏢 One Resorts Parramatta
📍 Parramatta
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