Virgin Australia Group is seeking a Leader, Service Design & Enablement to set the direction for service design across Guest and Member contacts, airports, lounges and onboard experiences. You’ll translate ambition into connected journeys, establish Heartbeat as the service culture program, and shape services that are easy to navigate with digital support where it adds value.
You’ll lead initiatives across discovery, design, validation, launch and evaluation, partnering with Operations, Product,
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📌 Director, Service Design & Enablement (Brisbane)
🏢 Virgin Australia Group
📍 Brisbane
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