We are looking for an experienced, motivated and reliable Cafe Supervisor to oversee the day-to-day operations of our cafe. The successful candidate will be responsible for ensuring the smooth running of the cafe, leading the team, maintaining excellent customer service and making sure daily operations are carried out efficiently.
This is a hands-on leadership role suited to someone who enjoys working in a fast-paced hospitality environment and can confidently manage staff and daily business operations.
Key Responsibilities
- Oversee the daily operations and overall running of the cafe.
- Prepare and manage staff rosters, ensuring appropriate staffing levels.
- Conduct daily cash-ups, balance registers and reconcile takings.
- Supervise, train and support cafe staff.
- Manage staff attendance, breaks and shift allocations.
- Ensure excellent customer service and handle customer enquiries or complaints professionally.
- Monitor stock levels, organise stock ordering and minimise wastage.
- Ensure the cafe is clean, organised and maintained to a high standard.
- Monitor food safety,
workplace health and safety requirements.
- Assist with opening and closing procedures.
- Monitor staff performance and ensure operational standards are maintained.
- Identify areas for improvement and help increase the overall efficiency of the cafe.
About You To be successful in this role, you will have:
- Previous experience in a cafe supervisor or hospitality management role.
- Strong leadership and staff management skills.
- Experience preparing staff rosters and managing shift coverage.
- Confidence handling cash, daily banking and end-of-day reconciliations.
- Excellent communication and customer service skills.
- Solid organisational and time-management abilities.
- The ability to work independently and take responsibility.
- A positive attitude and the ability to work under pressure.
- A current Food Safety Supervisor certificate (preferred).
What We Offer
- A great working environment.
- Supportive management team.
- Opportunity for career growth and development.
📌 Cafe Supervisor (Fairfield)
🏢 Zouki
📍 Fairfield
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