Company Description The Vulcan Hotel is a boutique property located at 500 Wattle Street in Ultimo, Sydney, close to Darling Harbour, Chinatown, and the Theatre Districts. The hotel is conveniently situated near major attractions such as the University precinct, Fish Markets, Wentworth Park, and sporting venues including the Cricket Ground and Olympic Park.

Central

Station is within easy reach, offering excellent public transport connections for guests and team members. This location provides a vibrant, dynamic environment and frequent interaction with a diverse mix of leisure and business travelers. Team members benefit from working in a well-connected inner-city area with strong visitor demand.

Role Description This is a casual, in office Front Office All-Rounder role based at the Vulcan Hotel in Ultimo, NSW. The role involves greeting guests on arrival, managing check-in and check-out processes, and providing clear information about hotel facilities and local attractions. Daily tasks include handling phone and email enquiries, managing reservations and appointment scheduling, and processing payments accurately.

The Front Office

All-Rounder will assist with receptionist duties such as maintaining guest records, coordinating with housekeeping and maintenance,



and ensuring the lobby and front desk area remain welcoming and organized. The role also requires responding promptly to guest requests, resolving issues professionally, and supporting other front-of-house activities as needed to deliver consistent, high-quality customer service.

Qualifications

- Strong customer-facing skills, including Customer Service and Receptionist Duties, with a focus on creating a positive guest experience.
- Professional communication abilities, including clear verbal and written Communication and confident interpersonal skills.
- Front office operational skills, including Phone Etiquette and Appointment Scheduling, and handling reservations and enquiries efficiently.
- Ability to work reliably in a casual, including flexibility for weekends, and public holidays as required.
- Basic computer literacy and experience with booking or property management systems is highly beneficial.
- Demonstrated attention to detail, problem-solving skills, and the ability to stay calm and organized in a busy environment.
- Previous hospitality, hotel front desk, or customer service experience is an advantage but not essential for candidates with strong transferable skills.

📌 Casual Front Office All-Rounder (Sydney)
🏢 Vulcan Hotel Sydney
📍 Sydney