About the role

Hotshots (Aust) is seeking a talented and driven Key Account Manager to join our growing team. This is a full time position based in Campbellfield, VIC 3061. As Key Account Manager, you will be responsible for developing and maintaining strategic relationships with our most important clients, driving revenue growth and ensuring exceptional customer satisfaction. This role is pivotal to our new business development strategy and directly contributes to the expansion of our market presence and long-term success.

What you'll be doing

We are seeking an experienced Key Account Manager with commercial and presentation skill set to lead and grow our Grocery business.

You will be responsible for the full account, including buyer customer relationships, range reviews, promotions, forecasting, profitability and new product launches. You will work closely with our team across NPD, Operations and Marketing who will support you with category analysis and the development of your trade and brand presentations.

This is a hands‑on role for an account manager who knows Australian grocery, builds strong buyer relationships and can turn insight into profitable growth.

Key Responsibilities

Account Management

- Manage the day-to-day relationship with Coles across buying, supply and category teams
- Prepare annual account plans and joint business plans for each retailer
- Maintain regular contact with buyers throughout the year, not only at range reviews
- Keep the wider business up to date on account opportunities, priorities and risks
- Take ownership of account sales, budgets, trade spend, pricing and margin




- Review performance against budget and prior year, and identify where to act
- Recommend promotional, pricing and ranging plans that are commercially sound

Range Reviews & New Listings

- Lead range reviews and buyer presentations across our categories
- Identify and secure new listings and distribution gains for existing and new products
- Work with marketing and product development to build insight‑led proposals
- Support the successful launch of new products

Forecasting & Supply

- Track sales performance using Quantium, Circana, Partner Hub and Unify data
- Prepare accurate forecasts for core range, promotions and launches
- Work with our supply and operations team to maintain strong stock availability

Working Across the Business

- Work closely with the owners, marketing, operations, product development and supply teams
- Make sure customer commitments and deadlines are understood and delivered
- Contribute ideas and insights that help the business

What we're looking for

- Proven experience in new business development, account management or a similar sales‑focused role within a B2B environment
- Demonstrated track record of successfully closing deals and exceeding sales targets




- Strong consultative selling skills with the ability to understand complex customer requirements and deliver solutions
- Excellent communication, negotiation and presentation abilities
- Ability to build and maintain strong professional relationships at all levels of an organisation
- Proficiency with customer relationship management (CRM) systems and sales analytics tools
- Strong organisational and time management skills with the ability to manage multiple accounts simultaneously
- Strategic thinking combined with a results‑driven mindset
- Bachelor's degree in Business, Commerce, Sales or a related field, or equivalent professional experience
- Willingness to travel as required to visit key clients and prospects

What we offer

Hotshots (Aust) is committed to creating a supportive and rewarding workplace where talented professionals can thrive. We offer competitive remuneration packages including base salary and performance‑based incentives, reflecting your contribution to our success.

About us

Hot Shots is a 100% Australian, privately owned FMCG business with over 20 years in the market. Our products are ranged with major retailers across Australia and New Zealand.

Our portfolio covers lunchbox nutritional snacks, quality spices, rubs and seasonings, BBQ sauces, imported authentic Italian pasta’s, red and white pasta sauces, Tuscany Risotto’s and herbs and spices, non‑alcohol beverages and a selection of seasonal gifting. We are a close‑t…

We are a close‑t…

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📌 Key Account Manager (Melbourne)
🏢 Hotshots (aust)
📍 Melbourne