Scheduler / Claims Manager – Alliance Remediation | Melbourne (Remote)

Alliance Remediation is a family-owned Melbourne restoration business that has been looking after homes and properties for 10 years. We specialise in mould, water and fire remediation for homeowners, insurers, builders and property managers.

We’re looking for an organised, switched-on Scheduler / Claims Manager to keep our jobs moving, from the first call through to the final invoice. You’ll be the hub of the operation. You’ll book and schedule our technicians, manage insurance claims from start to finish, and make sure every report, quote and invoice goes out on time.

What you’ll do

- Receive new jobs and work orders from insurers, builders and clients, and set them up in ServiceM8
- Schedule technicians for make-safes, assessments, remediation works, equipment drop-offs and pick-ups, and monitoring visits
- Manage claims end to end: liaise with insurers, loss adjusters, builders and customers, and follow up approvals and variations
- Track each job through every stage so that initial reports, re-attendance reports, scopes and quotes are delivered on time
- Coordinate equipment across jobs (air movers, dehumidifiers, air scrubbers) and book trades and subcontractors
- Raise invoices once works are complete and follow up outstanding payments
- Keep customers informed and reassured, often on one of the most stressful days they’ve had





About you

- Experience in scheduling, dispatch or claims coordination, ideally in restoration, insurance repairs, building or a trade business
- Highly organised: you can manage a busy board of jobs and shifting priorities without dropping the ball
- A clear, professional communicator on the phone and by email with insurers, builders and homeowners
- Confident with job management software (ServiceM8 experience highly regarded) and Microsoft 365
- An understanding of the insurance claims process and IICRC or restoration terminology is a bonus, but we’ll train the right person
- Calm under pressure, with a can-do attitude and genuine care for customers

What we offer

- A key role in a growing business, with room to progress as we build out our office team
- Varied, quick-paced work where no two days are the same
- A supportive, hands-on team that backs each other up
- A full-time position, 40 hours per week
- A fully remote role, ideally for someone based within 1.5 hours of the Melbourne CBD who has a well-equipped, professional home office
- Some on-call work may be required. We’ll discuss this at interview, and it will be paid accordingly

How to apply Apply with your resume and a short cover letter outlining your scheduling or claims experience. Find out more about us at allianceremediation.com.au.

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