We’re hiring a Client Director (CSM) at Served Marketing. $3k/month retainer + commission bonuses. $7–10k/month OTE. Work from anywhere. Consultant basis.
Read this twice before you apply.
Served provides complete marketing services for restaurants, bars and cafés across Australia. 18 people across Australia, the Philippines, Vietnam and Bali. 120+ venues in 3 years. $230/week to $1m ARR in under 2.
The product works. What we’re buying now is the person who owns the relationship.
Where you work
Wherever you want. Bali, Thailand, Japan, Lisbon, a flat in Melbourne, doesn’t matter. The founder and core team already bounce between Newcastle, Manila and Bali. What’s fixed is that you’re on video with Australian owners during Australian hours, you answer WhatsApp fast, and you’re inside the team day to day.
What you actually do
We call it CSM on the listing so you can find it. Inside Served it’s Client Director, because you direct the client, not the other way round.
You are the face of Served to every owner on our books. Every WhatsApp, every monthly results call, every hard conversation runs through you. Our Head of Ops runs the team and the delivery. You run the relationship.
Your job is to keep the client invested and make sure they win. That sounds soft. It isn’t.
Once a week, at least, you will be clashing heads with an owner who’s about to make a bad call for their business. Cutting ad spend on a campaign that’s printing. Ignoring a strategy they agreed to. Sitting on a decision for 3 weeks because it feels uncomfortable. You hold the line,
frame the consequences, and get them back in the process. Firmly. Without losing the relationship.
The weekly rhythm
→ Report the last 30 days to the owner and explain what the numbers actually mean for their venue
→ Ask the hard questions: what’s really holding you back, why haven’t you done the thing we agreed on, what are you afraid of
→ Challenge the mindset that keeps a venue small, and show them why they need to do certain things to grow
→ Push ad spend up when it’s profitable, and make the case strongly enough that they say yes
→ Upsell the next package because you can see the number, not because it’s a quota
→ Extend contracts at month 3, not month 6
Every touchpoint ends with the owner trusting Served more than they did before it started. That’s the whole scorecard.
How you get paid
$3,000/month retainer. Commission on every re-sign and every upsell. Realistic OTE is $7–10k/month. There is no cap and there is no “logged hours” column. You get paid for the clients that stay and grow. If that sentence worries you, stop reading.
You’re engaged as an independent consultant.
You invoice us monthly through your own company or ABN (or the equivalent wherever you’re based), you run your own setup, no super, no leave. The trade-off is you keep the upside, and you keep your freedom.
If you are outside Australia - and not an Australian tax resident no need for an ABN.
Who this is for
→ You’ve sold. Properly. You’ve asked for money and handled the no
→ You’re not afraid to challenge a client, and you can do it without the relationship breaking
→ You understand paid media well enough to defend a result to a sceptical owner at 9pm on a Friday
→ You run the conversation. People leave your calls knowing what happens next
→ You’d rather earn $9k from 6 brutal weeks than $6k from 160 quiet hours
→ You want to work directly with the founder, travel, and spend stretches in Bali with the core team
Who this is not for
→ Account managers who “pass on feedback”
→ People who need the client to like them more than they need the client to win
→ Anyone who needs a roster, a desk or a manager to tell them Monday’s plan
→ Anyone who treats “remote” as “part time”
What you get
Full onboarding, call scripts, objection playbooks and situational guides for every stage of the 6-month partnership. The proof library of 120+ venues. A delivery team that executes. A founder who answers your messages.
How to apply
Send a 60-second video: why you want this, and the impact you’d make on client retention in your first 90 days. Message me here or email
[email protected]
📌 Client Director (CSM) (Australia)
🏢 Served Marketing
📍 Australia