Customer Relationship Manager (Sales & Account Growth)

We’re looking for a driven Customer Relationship Manager to take ownership of an established customer portfolio, strengthen long-term relationships, and uncover new growth opportunities within existing accounts.

This is a key commercial role focused on customer retention, account development, and revenue growth, while also providing direct support to our Business Development Managers on larger opportunities.

You’ll be joining a fast-growing Australian supplier of industrial and plumbing systems used in major commercial construction and infrastructure projects nationwide.

About the Role

This is an office-based position working closely with our external sales and operations teams. You’ll be the day-to-day contact for customers, ensuring they receive fast, reliable, and high-quality support while actively identifying ways to grow their accounts.

We’re looking for someone who is:

- Energetic, ambitious, and commercially minded

- Comfortable building strong customer relationships

- Driven by performance, results, and career growth

- Confident communicating with customers and internal teams

- Experienced in sales, account management, or customer service (preferred)

What You’ll Be Doing

- Managing and growing a portfolio of existing customers

- Responding quickly to enquiries and preparing accurate pricing





- Identifying upsell and cross-sell opportunities within accounts

- Supporting Business Development Managers on projects

- Preparing quotes, proposals, and presentations

- Following up on quotes to convert opportunities into orders

- Coordinating internally to ensure smooth order fulfilment

- Acting as a trusted, go-to contact for your customers

What Success Looks Like

You’ll be measured on

- Customer satisfaction and responsiveness

- Account growth and retention

- Quote conversion rate

- Revenue contribution

About Us

We are a trusted Australian supplier supporting the commercial construction, plumbing, and industrial sectors across the country.

Our reputation is built on speed, reliability, technical expertise, and long-term partnerships.

As we continue to grow, we’re looking for motivated people who want to build a real career in a business that rewards performance and initiative.

Why Join Us?

This is a great prospect for someone who wants to:

- Build a long-term career in sales and account management

- Work in a fast-paced, commercially driven environment

- Be part of a growing and supportive team

- Have real ownership over your customer portfolio

Apply Now

If you’re proactive, commercially minded, and ready to take the next step in your career, we’d love to hear from you.

📌 Client Relationship Manager (Kewdale)
🏢 Ibex Australia
📍 Kewdale