About the role The Commercial Manager is a senior leadership role responsible for developing and executing the organisation's commercial strategy to drive sustainable revenue growth, profitability, customer satisfaction, product quality and environmental stewardship.

Reporting to the Managing Director, the role provides strategic leadership across Sales & Marketing, Quality Assurance, Demand Planning, Customer Service and Sustainability, ensuring alignment between commercial priorities, customer expectations, operational capability and organisational objectives.

As a key member of the Senior Leadership Team, the Commercial Manager will identify growth opportunities, strengthen market position, enhance organisational performance and support the delivery of the company's long-term strategic plan.

Key responsibilities

Develop and execute commercial strategies that support sustainable revenue growth and profitability.

- Identify market opportunities, emerging customer needs and new business prospects.

- Lead strategic initiatives that strengthen competitive advantage and market position.

- Provide commercial insights and recommendations to support executive decision-making.

- Contribute to annual business planning, budgeting, forecasting and strategic reviews.

- Establish and manage key performance indicators across all areas of responsibility.

Lead and develop the Sales & Marketing function to achieve revenue, margin and customer growth targets.

- Develop sales strategies, customer retention programs and market expansion initiatives.

- Build and maintain relationships with key customers,



distributors and strategic partners.

- Oversee pricing strategies, commercial negotiations, sales pipelines, opportunities and customer accounts.

- Direct marketing activities including brand management, product positioning, market communications and promotional campaigns.

- Analyse market trends and competitor activity to identify growth opportunities.

Lead the Customer Service function, establish service standards and monitor response times, order fulfilment, complaints, claims, service issues and customer satisfaction.

- Ensure customer commitments and service level agreements are consistently achieved.

- Develop and implement sustainability strategies, lead Environmental, Social and Governance initiatives and identify opportunities to reduce waste and improve resource efficiency.

- Manage the new product development process and pipeline.

- Develop and manage departmental budgets and resource plans, monitor profitability, support business cases and evaluate commercial risks.

Provide strategic leadership of the Quality Assurance function & maintain effective quality management systems.

- Lead quality audits, compliance reviews and corrective action programs.

- Ensure products,



services and business processes meet customer expectations, regulatory requirements, industry standards and legislative obligations.

- Lead demand planning processes and align forecasts with sales projections, production planning, inventory requirements and financial objectives.

Lead, coach and develop direct reports and broader functional teams.

- Drive a culture of accountability, customer focus, innovation, collaboration and continuous improvement.

What we're looking for

- Bachelor's degree in Business, Commerce, Marketing or a related discipline.

- MBA or postgraduate qualification in Business, Commerce, Marketing or Sustainability is desirable.

- Qualifications or exposure in Quality Management, Sustainability, Supply Chain or ESG.

- Experience or exposure in the manufacturing industry and proven experience delivering revenue growth.

- Minimum 8–10 years' experience in commercial management, business development, sales leadership, quality management systems, customer service management and compliance frameworks.

- Experience leading multifunctional teams with a proactive, adaptable, reliable and accountable approach.

- Strong financial, commercial, analytical and strategic planning capability.

- Robust stakeholder management, relationship-building skills, communication & teamwork.

- Excellent problem-solving skills, high attention to detail and a commitment to quality and performance.

- Commitment to organisational values, safety standards and effective leadership behaviours.

📌 Commercial Manager (Revesby)
🏢 Bakers Maison Australia
📍 Revesby