Reed Plumbing and Drainage Solutions Pty Ltd – Thomastown VIC

Support the smooth coordination of job scheduling, compliance and administration in a fast-paced environment, helping maintain organised processes and effective service delivery across multiple priorities.

Key responsibilities

Handle incoming calls and emails, providing professional customer service and timely responses to enquiries.

Monitor job and client compliance requirements, ensuring documentation and records are accurate, complete and submitted on time.

Process compliance certificates.

Schedule and coordinate daily jobs for trades staff, confirming appointments and communicating changes to clients and field staff.

Maintain accurate job details, customer information and appointment records across company and client systems.

Resolve complex enquiries and complaints, liaising with clients,



field staff and internal departments to achieve practical outcomes.

Provide operational and administrative support, contribute to process improvements and prioritise tasks to meet service deadlines.

Contribute positively as a collaborative team member in a high-pressure environment.

What we're looking for

Strong background in customer service & administration, min. of 3-5 years

Experience in trade scheduling or local govt works (highly regarded)

Excellent time management and organisational skills. Process driven.

Experience with AroFlo job management software (desirable)

Strong problem-solving abilities and the capacity to manage multiple priorities

Ability to work in a quick-paced environment, under pressure

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📌 Team Service Officer (Melbourne)
🏢 Reed Plumbing and Drainage Solutions
📍 Melbourne