Senior Marketing Insights Manager

Job Description

Senior Marketing Insights Manager 14-month parental leave cover Residential Consumer & Agent, Commercial and New Developments

About the Role

As Senior Marketing Insights Manager, you will lead the customer insights agenda across key areas of the business, ensuring customer understanding informs marketing, product, commercial and strategic decision-making. Reporting to the Director of Insights, you will partner with senior stakeholders to turn customer and market intelligence into clear, actionable recommendations. You will oversee key research programs, champion the voice of the customer and continue to evolve how insights are accessed and used across the organisation. You will also lead and develop the Customer Insights function, leveraging AI, automation and emerging technology to improve the speed, accessibility and impact of insights.

Key Responsibilities

Lead the customer insights strategy and roadmap across Residential Consumer & Agent, Commercial and New Developments. Champion the voice of the customer and ensure insights influence business priorities, marketing, product innovation and commercial decisions. Monitor customer sentiment, behaviours and market trends to identify opportunities, risks and emerging needs. Lead strategic research programs, customer trackers and deep-dive research. Partner with senior and executive stakeholders to translate insights into clear, commercially focused recommendations. Connect customer research with behavioural, market, operational and commercial data to build a holistic view of customers. Use AI, automation and emerging technologies to improve insight generation, accessibility and self-service capability. Bring insights to life through compelling storytelling, presentations, workshops and customer or industry forums. Lead and develop the Customer Insights team while maintaining strong research, governance and ethical standards. Manage external research partners, budgets and suppliers to ensure strong value and business impact.

About You

Extensive experience in Customer Insights, Market Research, Marketing Insights or Strategic Insights.



Demonstrated experience leading insight functions, teams and strategic research programs. Strong quantitative and qualitative research capability. Commercially minded, with the ability to turn customer understanding into meaningful business recommendations. Strong stakeholder management and influencing skills, including experience working with senior leaders. Experience using AI, automation or emerging technology to improve research and insight capability is highly regarded.

What’s in it for you

Working at CoStar Group means you'll enjoy a culture of collaboration and innovation that attracts the best and brightest across a broad range of disciplines. We offer you generous compensation and performance-based incentives. As well as having an outstanding working environment, other perks include leadership development programs, LinkedIn Learning, Perkbox discounts and much more!

Equity, Diversity & Inclusion

Domain, a CoStar Group brand is enthusiastically and unapologetically committed to fostering an equitable, inclusive work culture which reflects our customers and communities. We are proactively looking for candidates from all lived experiences, including people with disability, and people of all ages, ethnicities, cultures (including Aboriginal and Torres Strait Islander Peoples), faiths, sexual orientations, and gender identities (including trans and non-binary people). Domain, a CoStar Group brand is an accredited Disability Confident Recruiter, and we are committed to providing an equitable recruitment process for people with disability. If you require any adjustments during the recruitment, if you wish to receive this job advertisement or application form in an accessible format,



if you find any of our digital platforms not fully accessible or have a confidential chat about accessibility, please contact our Equity, Diversity and Inclusion team at [email protected] or leave a message on 1300 858 356 and we will get back to you.

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing. CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P; 500 Index, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. We have been living and breathing the world of real estate information and online marketplaces for over 37 years, giving us the perspective to create truly unique and valuable products and services. We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry and for our customers. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate. CoStar Group is committed to creating a diverse environment and is proud to be an equal chance workplace and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. CoStar Group is also committed to compliance with all fair employment practices regarding citizenship and immigration status. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access www.costargroup.com/careers as a result of your disability. You can request reasonable accommodations by sending an email to [email protected].

📌 Senior Marketing Insights Manager (New South Wales)
🏢 Costar Group
📍 New South Wales