/n Description/n
/n We are seeking enthusiastic and vibrant individuals to join our Consumer & Small Business Credit team in a collections role. If you are a self-motivated and positive individual, why not join our team? /n As part of the team, you’ll be responsible for managing and servicing with excellence our Consumer & Small Business segment for Australia & Current Zealand. You’ll be sharing our commitment to the service intent and our passion for customer service, while supporting customers through collections-related conversations and account management.
This position is responsible for delivering extraordinary customer service whilst ensuring we adhere to our credit policies, support appropriate customer outcomes, and minimise losses. /n We will provide you with a structured training program when you begin, and ongoing guidance to support you. /n
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Responsibilities/n
/n What your responsibilities will include /n /n
- /n Providing excellent customer service by addressing inquiries and concerns related to customer accounts. /n
- /n Managing collections activities for assigned accounts,
including timely follow-ups and appropriate customer contact. /n
- /n Assessing and understanding customers' financial situations to offer appropriate hardship solutions. /n
- /n Monitoring and managing assigned accounts to ensure accurate records and timely action. /n
- /n Ensuring all collection activities are documented accurately and thoroughly in the company's systems. /n
- /n Participating in team meetings and training sessions to stay informed about company policies, procedures, and best practices. /n /n
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Qualifications/n
/n What skills we feel you'll need to be successful /n • Strong communication and negotiation skills.
/n • Empathetic and patient approach when dealing with customers in financial distress.
/n • Ability to handle difficult conversations and remain calm under pressure.
/n • Ability to work both independently and as part of a team.
/n • Ability to quickly learn and adapt to new software and systems. /n
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📌 Credit Collections Specialist (Sydney)
🏢 Amex
📍 Sydney