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Customer Experience

Expert - 6 month Contract Shepparton O’Brien Posted today Job Viewed Tap Again To Close Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity. -- Permanent Part‑Time | 20 hours per week 6‑month contract ending 23 March 2027 with the possibility of extension Pay: $34.28 per hour + superannuation.

Join a trusted national brand where your customer service skills truly make an impact.

Our Shepparton Service

Centre is seeking an experienced Face to Face Customer Service, Sales & Administration professional who can hit the ground running and deliver exceptional service to our Automotive Glass customers. If you thrive in a fast‑paced environment, enjoy face‑to‑face interaction, and want a role with variety, this is the perfect opportunity. Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment?

Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next prospect. -- Permanent Part‑Time | 20 hours per week 6‑month contract ending 23 March 2027 with the possibility of extension Pay: $34.28 per hour + superannuation. Join a trusted national brand where your customer service skills truly make an impact.

Our Shepparton Service

Centre is seeking an experienced Face to Face Customer Service, Sales & Administration professional who can hit the ground running and deliver exceptional service to our Automotive Glass customers. If you thrive in a fast‑paced environment, enjoy face‑to‑face interaction, and want a role with variety, this is the perfect opportunity.

About the Role As the first point of contact for our customers, you’ll play a key role in creating a positive experience from the moment they walk through the door.

- Roster: Monday to Friday
- Hours: 10:00am–2:00pm - You’ll also need to be comfortable working overtime and some Saturdays when required.
- Role Type: Permanent Part‑Time This is a 6‑month contract through to 23 March 2027, with the possibility of longer‑term extension.

You will be responsible for:

- Delivering warm, professional face‑to‑face customer service
- Selling of Vehicle Accessory Products
- Greeting customers and visitors with a positive, helpful attitude
- Managing phone, email and in‑person enquiries
- Supporting the Service Centre Manager with daily operations
- Updating customers on repair lead times
- Conducting basic repair inspections on vehicles
- Educating customers on our full range of services
- Scheduling repair bookings and managing workflow
- Issuing invoices and raising job authorities
- Resolving customer concerns and following up queries About You We’re looking for someone who brings professionalism, energy and initiative to the team.

You will have

- Solid customer service experience (face‑to‑face preferred)
- Excellent verbal and written communication skills
- Professional presentation and a positive attitude
- Ability to problem‑solve and create customer‑focused solutions
- Strong time management and ability to prioritise in a busy environment
- Intermediate–advanced Microsoft Office skills
- Administration experience supporting daily operations
- Comfortable with sales and confident in educating customers on additional services
- A current driver’s licence (essential)
- Full Australian work rights (essential) Why Join Us?
- Supportive, collaborative team culture
- Opportunities for growth and development
- Competitive hourly rate
- Reward & Recognition programs
- Work with a respected national brand If you’re ready to bring your customer service expertise to a team that values your contribution, apply now and start your next chapter with us. -- If you meet the above criteria and you’re seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you.

Apply

Now! At O'Brien® , we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of Belron ® , worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents Privacy: To review and consider your application, O'Brien® collects personal information.

To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our and Terms of Use .

Agencies: O'Brien® does not accept unsolicited resumes or outreach from recruiting agencies. Absent a signed agreement and approval from O'Brien® to submit candidates to a specific requisition, we will not approve payment to any third party. Are you naturally curious about cars, confident talking to customers and motivated by achieving great results?

We’re looking for a Sales& Customer Support Specialistto join a leading luxury automotive brand. This is a fantastic opportunity for a switched-on, technically savvy, customer-focused sales professional to step into the world of premium automotive and become an expert across the brand’s exciting vehicle range. You’ll be part of a high-performing Business Development Centre, connecting with customers, creating sales opportunities and delivering the kind of premium experience you’d expect from a luxury brand.

What you’ll be doing - Become a product expert across the brand’s vehicle range, confidently talking customers through models, features and technology.

- Engage with customers and understand their needs, preferences and buying journey.
- Generate and qualify high-quality leads for the dealer network.
- Follow up with customers and dealers to maximise sales opportunities and conversion.
- Build strong customer relationships and deliver a consistently premium customer experience.
- Identify opportunities to progress customers through the sales journey.
- Capture customer information accurately and maintain up-to-date records in internal systems.
- Gather customer feedback and share insights to help improve the customer experience.
- Ensure all interactions comply with relevant Financial Services regulations.
- Work collaboratively with the wider team to achieve BDC and sales targets.
- Assist with a range of enquiries and administrative tasks as required. What we’re looking for You’ll ideally have experience in sales, customer service, hospitality or a similar customer-facing environment. Automotive experience would be outstanding, but it’s not essential.

Experience within a premium or luxury environment will be highly regarded. Most importantly, you’ll be someone who:

- Is confident, engaging and enjoys talking to people.
- Has a genuine passion or strong interest in cars and automotive technology.
- Tech-savvy with the ability to learn complex systems and explain technical features clearly.
- Knows how to build rapport and create great customer experiences.
- Has a natural sales mindset and enjoys identifying opportunities.
- Communicates clearly and professionally, both verbally and in writing.
- Is organised, motivated and comfortable working towards targets.
- Has excellent attention to detail and strong follow-through.
- Is proactive, curious and keen to learn.
- Works well as part of a team and takes pride in what they do. Why join? This is a great opportunity to get your foot in the door with a globally recognised luxury automotive brand and build your career in an exciting, customer-focused environment.

You’ll enjoy

- Working with a prestigious and innovative automotive brand.
- A dynamic and supportive team environment.
- Exposure to the luxury automotive and retail industry.
- The opportunity to develop your sales, product and customer experience skills.
- 12-month fixed term full time contract with the potential to build valuable long-term industry experience. If you’re energetic, commercially minded and genuinely love cars and people, we’d love to hear from you.

How to Apply Please click on the appropriate link and send your resume in Word format .

For a confidential discussion, please contact Alexis Martin on The CSM is responsible for being a trusted partner and advisor across the end-to-end customer journey, that maximises value realisation, manages sentiment, drives adoption, minimize churn, generate expansion opportunities and turn our customers into advocates. As the CSM, you are responsible for working closely with the sales team, implementation of consultants and customer support to facilitate a seamless customer journey. You will work closely with the customers to understand their strategic objectives, drive adoption and value realisation, identify and mitigate risks early, and build strong relationships across operational and executive leadership.

Above all, you’re a true champion of Evotix’s mission, collaborating with all customer facing functions to help our customers address their evolving business needs.

Primary

Objectives and Responsibilities Customer Value Creation • Build trusted relationships with customer stakeholders across EHS, operations, technology and executive leadership • Understand each customer EHS objective, Evotix investment business case, strategic and tactical priorities.

- Develop and maintain customer Success Plan with measurable business outcomes and milestones.
- Drive adoption and value realisation across the customer’s Evotix investments.
- Conduct periodic and regular value and success reviews, focusing on business outcomes and associated measures.
- Proactively identify opportunities to optimise their existing configuration, process, and capabilities.

Develop Healthy Customer

Relationships • Develop and sustain a solid and trusting relationship between the various, different customer stakeholders and Evotix.

- Coordinate executive sponsorship with relevant Evotix leaders to ensure close partnership to drive towards common goals and objectives • Own the overall account health. Proactively identify risk and mitigation. Coordinate with all customer-facing teams within Evotix to respond, action and monitor all issues and risk.
- Continously monitor customer sentiment, adoption, stakeholder engagement, support experience, PS delivery, risk signals, and business changes.
- Proactively update information in Salesforce to provide accurate and complete view of each account's status, risks and planned next steps.
- Escalate material customer risk to the appropriate internal channel with clear recommendations, action and owners.

Primary Customer Contact Point

Follow the CSM playbook to ensure all areas of customer interaction are conducted consistently to ensure maximum customer success.

- Lead the handover call from Sales to Implementation, to include review and refine the Customer Success Plan.
- Lead the handover call from Implementation to Support, outlining any areas for immediate attention.
- Facilitate the delivery of customer facing materials to support their customer’s success: Adoption pack, webinars, user groups, product updates, knowledge base, training materials, customer promotional tools, etc.
- Be available and responsive. Agree timescales (where possible) and commit to delivery.
- Be the primary point of contact for resolving key issues and escalations. Highlight customers at risk early, with recommendations for action to mitigate. Act as a Customer Advocate • Be a proactive, valuable resource to inform customers of new capabilities available to them; be that product, services or supporting materials. Guide the customers to self-help where there is desire to.
- Provide an effective feedback loop to product, support, and professional service to assist continuous improvement.
- Listen to the Voice of Customer and provide this valuable feedback and sentiment to internal teams, to support initiatives to improve customer experience.
- Encourage customer participation in Evotix community, industry events, case studies and marketing campaigns.
- Capture customer insight and emerging industry trends to inform and enable others to improve engagement, relevance and effectiveness of value realisation. Retain and Grow our Customers • Identify and generate lead and demand that results in expansion of Evotix products and services.
- Work collaboratively with Customer Development Managers on relevant accounts to drive ongoing customer account health, drive successful renewal and collaborate on expansion campaigns.

Experience Skills and Attributes Essential • Experience in Customer Success, Account Management, Consulting, Professional Service, Support or similar customer-facing role within B2B Enterprise software context.

- Demonstrated experience managing complex enterprise customer relationships • Robust consultative, problem solving, communication and influencing skills • Experience identifying customer risk signals and developing mitigation plans • Solid technical foundation to build competency on complex enterprise software environment • Comfortable working cross functionally with Sales, Product, Engineering, Support and Professional Service • Enterprise SaaS experience• EHS, risk, compliance experience • Familiarity with mining, energy, utilities, construction, manufacturing, transportation and government • Technical, consulting,



professional services background - Competitive Compensation: Enjoy a competitive base salary and company-based performance bonus.
- Time to Recharge: Unlimited Annual Leave because we trust you to balance your work and wellbeing. (AMER/EMEA)
- Financial Future: Generous tiered 401k plan that increases over time. (AMER)
- Support for You: Access to our Employee Assistance Program, including mental health, legal, and financial guidance.
- Growth Opportunities: Educational benefits to help you keep learning and growing.
- Team Culture: Regular team events, an inclusive environment, and a shared commitment to making an impact. Ready to Make a Difference?

If you’re a bold, results-driven leader who thrives on challenges, loves scaling success, and is passionate about making a difference—we want to hear from you! Thank you for your interest. Please note, we are not seeking support from external recruitment agencies at this time.

Direct applications from candidates are warmly welcomed. We are open to this role being based in Melbourne or Sydney. At Ideally, we’re not just building a product, we’re disrupting an industry. Our platform helps brands, marketers, and innovation teams bring the voice of the consumer into the earliest stages of their ideas, building confidence and momentum in their work. By enabling quick testing and iteration, we empower brands to move faster, reduce risk, and deliver ideas with impact.

Some of our clients include brands like Asahi, Google, Afterpay, Dentsu, and Frucor, we’re proud to be one of New Zealand’s fastest-growing start-ups, recently named Marketing Technology of the Year (2024) by both Mumbrella and B&T.; With offices in Auckland, Sydney, Melbourne, and plans for the US in 2025, we’re on a mission to take Ideally global. The difference you’ll make At Ideally, you’ll step into a high-growth SaaS business that’s shaking up the market research and consumer insights space.

We’re looking for a Customer Success Manager gun to join us at Ideally. Someone who has a love and curiosity for helping customers achieve their goals. You will play a pivotal role in solving enterprise client problems and helping them use the platform to grow their ideas – whether new product development (NPD), marketing campaigns, or improve existing products in market and grow in category.

Another way to think of this role is being an “Ideas Champion” for our customers – finding potential and possibility in ideas and helping bring great ideas to life. You will be responsible for onboarding new clients, driving upsell opportunities, managing renewals, as well as ongoing account management. Additionally, you will have a curious mind for marketing, jump in to build a thriving community within the ideas and innovation world, including supporting events, content, creative customer touch points, as well as collaborating closely with our Sales, Research and Strategic Client Partner teams to drive success for our customers.

What you’ll do - Be a Strategic Partner – Guide enterprise clients to success by proactively offering tailored solutions and best practices to help them achieve their goals within the platform.

- Lead Seamless Onboarding – Ensure new clients experience a smooth, high-value transition onto the platform, helping them unlock their full potential for innovation, product development, and marketing.
- Drive Growth & Expansion – Identify new opportunities to solve client challenges and expand adoption within their organization—whether through upselling, renewals, or broader team enablement. (A strong marketing mindset will be a big advantage here!)
- Foster Engagement & Thought Leadership – Help shape and execute initiatives that empower customers, from content creation and community-building to customer events and strategic activations that create “wow” moments.
- Collaborate Cross-Functionally – Work closely with Sales, Strategic Client Partners, and Research teams to uncover upsell opportunities and provide impactful solutions tailored to customer needs. What we’re looking for - Trusted relationship builder – You excel at building strong, strategic partnerships with enterprise clients, ensuring long-term retention and growth.
- Clear and persuasive communicator – You can distill complex ideas into compelling insights, engaging stakeholders across all levels with confidence.
- Organized and data-driven – You thrive in managing multiple accounts, using data to drive engagement, credit usage, and expansion opportunities.
- Tech-savvy and SaaS-proficient – You’re experienced with customer success tools like HubSpot, Salesforce, or Vitally and understand SaaS growth and retention strategies.
- Proactive problem solver and collaborator – You anticipate challenges before they arise, take a strategic approach to solutions, and work cross-functionally to maximize customer success. Nice to haves - Experience within marketing, research, innovation or product development environments is desired. Basically, you can hit the ground running to help clients with their ideas.
- Bachelor’s degree in a related field (Marketing, Business, or similar).

Scale with Impact: Be part of Ideally’s incredible growth trajectory, recently named one of NZ’s fastest growing SaaS companies and winner of two marketing technology awards in 2024.

Lead Innovation: Build a research platform that empowers brand marketers, agencies and insight teams, and rivals industry giants.

Growth Environment: Join a dynamic team where your contributions directly influence success – we strongly believe your growth is our growth.

Something Extra: Enjoy additional perks including Ideally’s gifted day-off on your Birthday, competitive salaries for the startup landscape with generous ESOP included, and access to global collaboration hubs across AU and NZ.

Celebrate Success: Join a team that values recognition, collaboration and having fun along the way! Make your mark Excited to shape the future of a high-growth SaaS company and drive bold marketing strategies? Apply now and join us!

We’re an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace where everyone can thrive. So if you’re passionate about innovation, storytelling, and building something extraordinary – we can’t wait to meet you. We are seeking a dedicated Travel Customer Service Representative to assist clients before, during, and after their trips.

This role is focused on delivering exceptional service, managing travel-related requests, and ensuring every traveler enjoys a smooth and worry-free experience.

Position Overview We are seeking a dedicated Travel Customer Service Representative to assist clients before, during, and after their trips. This role is focused on delivering exceptional service, managing travel-related requests, and ensuring every traveler enjoys a smooth and worry-free experience.

Key Responsibilities - Communicate with clients via email, phone, and messaging platforms to provide support - Handle booking modifications, itinerary adjustments, cancellations, and special travel arrangements - Provide accurate information about destinations, travel requirements, and company procedures - Proactively follow up with clients to confirm travel details and resolve concerns - Address and resolve issues promptly while maintaining a professional and positive attitude Ideal Candidate - Excellent communication skills with a customer-focused approach - Previous experience in customer service (travel or hospitality preferred) - Organized, dependable, and able to manage multiple tasks efficiently - Comfortable using digital systems and learning new tools - Passionate about travel and committed to client satisfaction Benefits - Fully remote position with flexible hours - Comprehensive training and continuous support - Opportunities for professional growth - Access to travel perks and industry discounts - Supportive and collaborative team environment Nintex, the possibility engine™, helps companies unlock the power of endless possibilities. Today, more than 8,500 public and private sector organizations across more than 100 countries turn to the Nintex platform to automate how work gets done, remove friction from business processes, and unlock the full potential of their people. We are a diverse global team who - together - leaps into challenges, seizes opportunities, and lifts each other up as we adapt and build towards one common purpose: helping companies unlock the power of endless possibilities.

About the role: The Customer Success Manager (CSM) is responsible for driving product adoption and maximizing customer value to support retention. The CSM manages day-to-day customer health and engagement, fostering growth through regular interactions, actionable insights, and telemetry data, while collaborating cross-functionally to ensure smooth execution of success plans.

Your contribution will be: Territory & Account Planning - Co-create success plans aligned with customer goals, lifecycle maturity, and long-term value realization

- Deliver telemetry-driven insights on adoption, usage, and whitespace to inform retention and growth strategies
- Maintain continuous engagement through feedback loops, sentiment tracking, and milestone alignment Onboarding & Enablement - Create onboarding plan and lead onboarding, facilitate training, and early adoption
- Deliver key check-ins (e.g., 30/90-day) to ensure progress, alignment, and issue resolution
- Surface blockers, collect feedback, and drive resolution
- Act as the voice of the customer internally, influencing product and success strategy
- Transition to steady state with clear success metrics and hand-off documentation Relationship Development - Build trusted relationships with day-to-day users, champions, LOB leaders, and operational leaders
- Identify new champions and nurture them into internal advocates
- Flag opportunities to deepen engagements via advocacy
- Track usage, adoption, and health to highlight business outcomes, ROI, gaps, opportunities and to flag risks
- Develop success plans to close gaps in adoption and ensure full value realization
- Gather and share product-specific feedback
- Proactively resolve challenges and escalations
- Deliver CBR-ready scorecards, success metrics and future state recommendations Renewals - Support renewal motion with data-driven insights on product value and usage health
- Own 180/270/300/330-day health reviews and risk mitigation plans for renewals
- Proactively identify churn signals and implements turnaround plays
- Document and share adoption success stories to support renewal messaging Expansion - Identify unmet use cases, product gaps, or business needs to drive growth
- Collaborate with AD to validate and position expansion opportunities using adoption data and customer outcomes
- Build success plans that align new product adoption with customer business outcomes
- Track expansion execution, post-sale enablement, and early success indicators Modernization - Surface modernization as a strategic initiative during value realization or adoption checkpoints
- Share usage data and pain points that support the need for modernization
- Reinforce business value during the transition and supports change management planning with the customer To be successful , we think you need:
- Bachelor’s degree in related field or equivalent combination of education and experience
- 3-5 years of experience in Customer Success, Account Management, or related customer-facing roles, ideally in SaaS or technology environments
- Experience with Salesforce
- Experience with Gong is a plus Discover #LifeAtNintex Hear from our current customer success team and learn how you grow your career with learning & progression whilst working to support customers across the globe. Hear from Sam, current customer success manager based in Johannesburg: Discover all that #LifeAtNintex has to offer Nintex has a hybrid working model, enabling us to build culture, learn, and grow together. We intentionally connect and collaborate, while emphasizing flexibility with a blend of at-home and in-office work. This role is a hybrid role in our local Nintex office. While our offerings differ from country to country, we offer our entire global workforcean array of exciting perks and benefits, including - Global Gratitude and Recharge Days
- Flexible, paid time off policy
- Employee wellness programs and counseling resources
- Meaningful peer recognition and awards
- Paid parental leave
- Invention/patenting assistance
- Community impact, paid volunteer time, and opportunities
- Intercultural learning and celebration
- Multiple tools through which to learn and grow, and an incredible global community View more about our benefits here: . We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant. Star Group is a proudly Australian-owned company providing high-quality products and service excellence to some of Australia’s most recognised retail and food brands.

Our Customer Service

Team is the voice of Star — the first point of contact for our valued clients and the team that keeps everything running smoothly. From answering calls to coordinating deliveries, we’re passionate about creating effortless experiences that make our customers feel supported every step of the way. We’re now looking for a confident, customer-loving professional to join our Mentone office — someone who thrives on the phone, enjoys solving problems fast, and brings energy and warmth to every conversation.

The Role - As a Customer Service Representative , you’ll be on the front line of our customer interactions — taking calls,



responding to queries, managing orders, and keeping our customers informed at every stage of their journey. This role is ideal for someone who enjoys talking to people, takes pride in delivering service excellence, and loves being part of a fast-moving, collaborative environment. Around 80% of your day will involve direct customer contact via phone and email.

Key Responsibilities

- Customer Communication: Be the first point of contact — answering calls, emails, and portal queries quickly, professionally, and with a focus on first-call resolution.
- Order & Delivery Management: Process and track customer orders accurately, follow up on deliveries, and keep customers informed at every stage.
- Collaboration: Work closely with the Warehouse, Head of Customer, and Account Managers to resolve issues fast and ensure smooth operations.
- Administration: Maintain customer records and ordering portals, manage the shared inbox, and process returns, credits, and invoices efficiently.

About You

- You’re a people person with strong communication skills and a natural ability to make customers feel heard and supported. You enjoy staying organised, solving problems quickly, and creating positive experiences over the phone. You’ll bring:
- Previous experience in customer service, logistics, or order management (senior level preferred).
- Excellent verbal and written communication skills.
- A confident, calm phone manner and genuine enthusiasm for helping others.
- High attention to detail and accuracy.

What We Offer

- Competitive salary and attractive benefits.
- Supportive, close-knit team culture where your voice matters.
- On-site parking and a modern Mentone office environment.
- Comprehensive onboarding and training for immediate success. About the latest Service advisor customer experience specialist Jobsin Victoria !

Set Email Alert: Job title Location 6 Customer Service Representative – On the Road Customer Service Representative – On the Road Love customer service but over late nights, weekends and changing rosters?

Join Tasty Fresh Food

Co. in Ferntree Gully for a customer service role that gets you out and about, meeting people and building relationships with regular customers. You’ll take ownership of your own lunch van route, with ongoing full-time hours, Monday to Friday . This isn’t a delivery driver job – customer service is the biggest part of the role. Full VIC driver’s licence required – no P Plates.

Customer Service

Representative – On the Road $38.60/hr + bonuses | Mon–Fri | Finish 2–3pm | No weekends Love customer service but over late nights, weekends and changing rosters?

Join Tasty Fresh Food

Co. in Ferntree Gully for a customer service role that gets you out and about, meeting people and building relationships with regular customers. You’ll take ownership of your own lunch van route, with ongoing full-time hours, Monday to Friday . This isn’t a delivery driver job – customer service is the biggest part of the role. Full VIC driver’s licence required – no P Plates. What’s in it for you?

- $38.60/hr casual or $30.90/hr permanent
- Bonuses on top of your hourly rate
- Monday–Friday only – no nights or weekends
- Start around 6am, typically finish 2–3pm
- Your own regular route and customers
- Automatic van and full training
- Staff discounts and free parking
- Opportunities to progress your career What you’ll do Start at our Ferntree Gully depot, get your van ready and head out on your regular route. You’ll make frequent stops at local workplaces, serving customers, processing sales and building relationships with your regulars . At the end of your run, you’ll return to the depot to unload, complete your stock count and cash up. About you Reliability is really important. Your customers and team rely on you to be there each day and ready to get your route on the road. You’ll need:
- Great customer service and people skills
- A reliable work history and strong attendance
- Confidence driving throughout the day
- Confidence working independently
- Good organisation and plenty of energy You don’t need van experience. If you’re reliable, enjoy talking to people and like being out and about , we’d love to hear from you. People from retail, hospitality, sales, traffic control, childcare, teaching, hairdressing and other customer-focused backgrounds can all suit this role. We’ll teach you the van and the route – you bring the reliability and customer service. Sound like you? Apply now! All applicants will receive a short questionnaire – complete it ASAP so we can get your application moving. Automotive Customer Service Representative Burson Auto Parts is Australia’s preferred Automotive Trade Supplier of Parts, Tools, Accessories & Workshop Equipment.

Australian

Owned & Operated, we have over 220 stores nationwide, over 850 delivery vehicles and availability of over 500,000 parts. With first class knowledge and service, we are your local mechanical parts supplier. You may not have heard of Bapcor, but you will know our brands.

Our businesses – including Burson, Autobarn, Midas, Truckline, BNT and JAS – are inside cars, on four-wheel drives and all over trucks. We are an ASX listed company whose business spans the end-to-end aftermarket supply chain covering trade, retail, networks and service. In joining our team, you’ll be welcomed into a supportive business with more than900 locations and 5,000 team members across Australia, New Zealand and Thailand.

We are committed to creating a protected, inclusive environment where our people can thrive and do their best work. We’re also passionate about our delivering for our customers, and living our values of:

- We do the right thing
- We are in it together
- We give a damn We are seeking an enthusiastic and knowledgeable Automotive Customer Service Representative / Parts Interpreter to join our growing team in Preston. This is a full-time, office-based position suited to someone with strong automotive parts knowledge, a passion for delivering exceptional customer service, and the ability to thrive in a rapid-paced customer support environment. As the key link between Burson and our customers, you will provide expert advice, identify the correct automotive parts and solutions, process sales, and build strong customer relationships. Using your automotive expertise, you'll navigate our extensive parts catalogues and systems to ensure customers receive accurate information and outstanding service every time.

Key responsibilities include

- Provide prompt and professional support for customer enquiries via phone, email and digital channels.
- Interpret automotive parts requirements and recommend appropriate products and solutions.
- Use automotive catalogues, databases and parts portals to accurately source parts and technical information.
- Process sales and customer transactions through Burson's systems.
- Build and maintain strong customer relationships through exceptional service.
- Resolve customer enquiries effectively and identify cost-effective solutions.
- Accurately record customer interactions, feedback and actions taken.
- Follow up customer enquiries and escalate recurring issues where required.
- Support sales campaigns and identify upselling and cross-selling opportunities.
- Work collaboratively with team members to ensure a seamless customer experience.
- Maintain up-to-date knowledge of automotive products, systems and industry developments.

Qualifications - Strong automotive parts interpretation knowledge and experience.

- Previous experience in automotive parts, trade sales, customer service or a related industry.
- Excellent communication skills, both verbal and written.
- A customer-focused mindset with a passion for helping people.
- Strong problem-solving skills and the ability to think on your feet.
- Confidence navigating multiple software platforms, catalogues and business systems.
- Excellent computer literacy and the ability to accurately capture customer information and feedback.
- Proven ability to build strong customer relationships and drive repeat business.
- A positive attitude and ability to thrive in a fast-paced team environment.
- Experience working to KPIs or performance goals will be highly regarded
- Customer service experience is essential. Call centre experience is beneficial but not required.

Additional Information At

Bapcor, we focus on what matters most for our customers, team members and the communities we serve. We go the extra mile to get the job done and always live our values. In joining our team, you can access:

- Diverse career opportunities within the Bapcor Group
- Discounts across Bapcor products and services, including our Retail and Trade brands
- Industry leading policies to support your work/ life balance (gender neutral parental leave, purchase leave, volunteer leave etc…)
- Paid birthday leave
- Novated leasing and more We pride ourselves on our inclusive work environment, and encourage applications from people of all ages, cultures, gender identity, abilities and backgrounds, providing a recruitment experience that’s fair, free from bias and accessible. If you need to inquire about reasonable accommodation for the application process, please email (emailprotected) While we understand that recruitment agencies would love to offer their support, we kindly request all agencies to refrain from contacting us regarding this job posting. All applications should be submitted directly by candidates.

Customer Success Manager

Asia (Mandarin Speaker - 12-Month FTC) At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do.

Come join us at the heart of trust! As a Customer Success Manager, you are the value owner and trusted advisor for your portfolio of customers. You ensure every customer achieves success with Trustpilot — from onboarding and adoption to measurable results and advocacy.

Your mission is to maximise product adoption, strengthen customer health, and reduce churn, ensuring customers realise ongoing value and remain engaged, satisfied partners. What you'll be doing:

- Onboarding & Activation: Lead post-sale onboarding and setup, ensuring a smooth handover from New Business and a strong foundation for adoption.
- Adoption & Value Realisation: Drive measurable Business Adoption across your customer portfolio to deliver tangible results.
- Retention & Churn Reduction:Achieve a highGross Renewal Rate (GRR) by maintaining customer health and addressing risks proactively.
- Retention & Churn Reduction: Own customer health, proactively identifying risks and executing recovery actions to maintain high Gross Renewal Rates (GRR).
- Customer Experience & NPS: Drive customer satisfaction and advocacy, achieving strong Net Promoter Score (NPS) results across your portfolio.
- Customer Issue Resolution: Act as the first line for customer issues related to onboarding, usage, or product value, escalating commercial or billing matters to the Account Manager.
- Customer Advocacy: Partner with Marketing to identify case study, testimonial, and reference opportunities.
- Voice of the Customer: Collaborate with Product to share structured customer feedback and insights that inform roadmap improvements.
- Operational Excellence: Maintain accurate health metrics, notes, and success plans in CRM for full portfolio visibility.

Who you are

- You have prior experience in customer success, account management, or customer support roles in a SaaS or technology environment.
- Language Requirements: Native-Level Mandarin and strong professional English language skills
- Proven ability to drive product adoption, customer satisfaction (NPS), and retention results.
- Technically confident and able to guide customers through setup, usage, and best practices.
- Strong communication and relationship-building skills across multiple stakeholder levels.
- Comfortable working with data and insights to identify trends, risks, and opportunities.
- Highly organized with excellent follow-through and attention to detail.
- Collaborative team player who enjoys working with Account Managers, Product, and Marketing to deliver customer value.
- A genuine passion for helping customers succeed and seeing measurable business impact.
- A good understanding of the digital advertising/search marketing industry – preferred.

We are: We are passionate about what we do. Our Commercial organization is diverse, collaborative, and it is a fun place to work. Our culture is quick-paced, and our employees grow as we do. You will have plenty of personal development and coaching opportunities. We are a global organization with a head office in Copenhagen, Denmark. What's in it for you:

- A range of flexible working options to dedicate time to what matters to you
- Competitive compensation package including quarterly commission and annual company bonus.
- Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
- Rich learning and development opportunities supported through the Trustpilot Academy and Blinkist
- Superannuation, salary continuance and life insurance
- Full access to Headspace, a popular mindfulness app-based service designed to promote positive mental health and access to a 24/7 Employee Assistance Plan
- Paid parental leave
- Cycle to work scheme
- A buzzy office at 55 Collins Street with a fully stocked fridge and all the snacks and refreshments you can ask for There are also regular socials, lunches and fun offsite strategy sessions — and tons of opportunities to connect and have fun as a team Still not sure? We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences, along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!
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📌 Customer Experience & Automotive Service Advisor (Shepparton)
🏢 McRae Motors
📍 Shepparton