/n O'Brien Electrical & Plumbing Rowville is seeking an experienced Customer Relations Officer to join our friendly and supportive team. /n /n This role is suited to someone with previous customer service or administration experience, looking to take ownership of customer relations and contribute to business growth. /n /n Key Responsibilities /n Assist in bringing in more business by communicating with new and existing customers /n Effective management of inbound calls and outbound customer surveys and debt collection /n Be the glue between operational performance and marketing through customer service follow-up activity. /n /n Key Responsibilities /n /n

- Manage inbound customer enquiries and phone calls

/n

- Follow up quotes, appointments, and customer communications

/n

- Conduct customer surveys and support ongoing engagement

/n

- Assist with debt collection and account follow-ups





/n

- Contribute to efficient office operations and administration

/n /n /n About You /n /n

- Proven experience in customer service or office administration

/n

- Strong communication and organisational skills

/n

- High computer literacy (Simpro and MS Office preferred)

/n

- Professional, proactive, and customer-focused attitude

/n /n /n What We Offer /n /n

- Supportive team environment

/n

- Opportunities to take on responsibility and grow within the business

/n

- Exposure to marketing, operations, and customer relations projects

/n /n /n If you’re experienced in customer relations and ready to make an impact, we’d love to hear from you.

📌 Customer Relation (Melbourne)
🏢 O'Brien Electrical And Plumbing
📍 Melbourne