Customer Service / Allocator & Rostering Agent Eagle Farm QLD | Full-Time | Aviation & Logistics Industry /n /n We’re seeking an experienced and motivated Customer Service / Allocator & Rostering Agent to join our high-performing team in Eagle Farm. /n /n This full-time, in office position combines customer service, allocation, and rostering

/n responsibilities, offering variety, challenge, and the opportunity to make a real impact

/n every day. /n /n If you thrive in a fast-paced environment, enjoy problem-solving, and take pride in

/n delivering outstanding service, this is the role for you. /n /n About the Role

/n As a key member of the operations and customer service team, you’ll coordinate daily

/n rosters and driver allocations, manage customer delivery schedules, and ensure smooth communication between drivers, warehouse teams, and customers. /n /n This role requires strong organisational skills, attention to detail, and the ability to stay

/n calm under pressure while balancing multiple priorities. /n /n You’ll be the main point of contact for internal and external stakeholders, ensuring

/n operations run efficiently and customers receive exceptional service. /n The shift available for this position is from 11:00AM - 7:00PM Monday- Friday. /n /n Key Responsibilities /n /n

- Coordinate driver and vehicle allocations and maintain accurate rosters.

/n Manage daily delivery schedules, making real-time adjustments for delays or urgent requests.

/n

- Communicate clearly with drivers, warehouse staff, and customers to ensure

/n seamless coordination.

/n

- Monitor driver hours, fatigue, and breaks to meet NHVR and Chain of Responsibility (CoR)



requirements.

/n

- Respond to customer enquiries and provide accurate updates on deliveries and

/n ETAs.

/n

- Record and analyse operational performance, delivery times, and resource

/n utilisation.

/n

- Support compliance and reporting activities aligned with WHS, CoR, and company

/n policies.

/n

- Contribute to continuous improvement and maintain a strong, team-based culture.

/n

- Perform ad-hoc operational support with customers (HR / HC Truck duties). /n /n What You’ll Bring /n /n
- 3+ years’ experience in customer service, allocation, rostering, or administration

/n (aviation, logistics, or transport industry preferred).

/n

- Strong organisational, communication, and problem-solving skills.

/n

- Proficiency with rostering or logistics software and Microsoft Office.

/n

- Knowledge of CoR, HVNL, and WHS standards.

/n

- Flexibility to work varied shifts (early starts or late finishes).

/n

- Eligibility to obtain a Federal Police Check and ASIC.

/n

- A proactive, solutions-focused attitude and team-first mindset.

/n /n Highly Regarded: /n /n

- HR or HC truck licence preferred but not essential

/n

- Certificate III (or higher) in Transport & Logistics.

/n

- Chain of Responsibility and/or Dangerous Goods awareness training.

/n

- RACA or AACA accreditation.

/n /n Why Join Us? /n /n At Wymap, we value our people. You’ll work in a supportive, inclusive environment

/n where your contribution is recognised.

/n We offer a competitive salary, ongoing development, and the opportunity to be part of

/n a nationally respected logistics organisation with a strong future.

📌 Customer Service / Allocator & Rostering Agent (Brisbane)
🏢 Wymap Group
📍 Brisbane