Company Overview: Natasha Schweitzer is an Australian fine jewellery house built on Natasha's singular design instinct, grown alongside her sister Alexandra and shaped by a family legacy of jewellery expertise. Working closely with an in-house workshop, the brand brings contemporary design together with deep craft knowledge to create pieces meant to be worn, lived in and kept for a lifetime.
Role: Customer Service Manager | Full time | Brisbane Head Office
We are seeking an experienced Customer Service Manager to join our Brisbane Head Office.
Working closely with our boutiques and production team, this role will oversee daily customer service operations, streamline internal processes and ensure an exceptional client experience across the business.
Responsbilities:
- Lead and manage,
ensuring consistently high standards of service and communication
- Oversee daily customer enquiries across email, online chat and other methods within the company
- Work closely with our boutiques, production team and head office to ensure seamless communication and order fulfilment
- Develop and refine customer service procedures, workflows and operational efficiencies
- Manage packaging and stationary stock levels company wide
- Foster strong client relationships while maintaining the brand's luxury service standards
- Please Note: must have a drivers license.
Please email your CV to
[email protected]
📌 Customer Service Manager (Brisbane)
🏢 Natasha Schweitzer
📍 Brisbane