About Kantar

Kantar is a global leader in market research, data and insights. We help organisations understand people and make informed decisions.

For more information, please visit https://kantaraustralia.com/

About the role

We are looking for a proactive and customer-focused individual to join our small Panel Care team and support an established service measurement program.

You will build positive relationships with panellists, respond to their questions and help them participate successfully in the program. You will communicate with panellists by telephone and email, maintain accurate records in our CRM system and follow up on participation and data-related enquiries.

This is a casual position working approximately 25 hours per week, with the possibility of additional hours. Shifts will be scheduled on weekdays between 9:00 am and 5:00 pm.

Key responsibilities

· Build positive and professional relationships with panellists

· Respond to panellist enquiries by telephone and email

· Assist panellists with participation and data-related queries

· Maintain accurate and up-to-date panellist records in our CRM system

· Monitor panel participation and follow up with panellists when required

· Recruit and onboard new panellists for online participation (may involve cold calling)

· Complete assigned activities accurately and within agreed timeframes

· Contribute to the delivery of accurate, timely and high-quality outcomes

· Report to Panel Care Manager

About You





You enjoy helping people and can communicate confidently with individuals from a variety of backgrounds. You are organised, attentive to detail and comfortable working both independently and as part of a small team.

You will bring:

· Excellent verbal and written communication skills

· A professional, friendly and confident telephone manner

· Strong customer service and relationship-building skills

· High attention to detail and a commitment to accuracy

· The ability to manage competing priorities in a fast-paced environment

· A proactive, dependable and self-motivated approach

· The ability to work independently while contributing to the wider team

· Proficiency in Microsoft Word, Excel and Outlook

· The ability to learn new systems and processes quickly

Previous experience in a contact centre, customer service, market research, fieldwork or interviewing environment will be highly regarded.

What we offer

· The opportunity to work with a leading global organisation

· Comprehensive training and ongoing development

· Experience supporting an established service measurement program

· A collaborative, diverse and supportive team setting

· The opportunity to develop valuable customer service, research operations and panel management experience in a stimulating, diverse and relaxed working culture.

The position is based in Cremorne, Melbourne and applications close in 30 days.

📌 Customer Service Representative (Cremorne)
🏢 Kantar
📍 Cremorne