AI Job Summary

- 1–3 years in database, systems, IT support, or a similar technical role.
- Hands-on experience with SQL, database design and maintenance, performance monitoring, and troubleshooting.
- Experience providing Level 2 support across devices, Microsoft 365, business applications, networks, and IT systems.

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Role Type

On-site • Permanent • Full-time • Associate

Description

Summary: The Database and IT Support Analyst plays a crucial role in ensuring the smooth operation of our IT systems and databases. Based in Lidcombe, New South Wales, this permanent full time position involves providing technical support, maintaining database integrity, and assisting in the implementation of IT solutions that enhance business efficiency. The successful candidate will contribute to day-to-day database and system support, resolves technical issues,

maintains documentation and escalates specialist issues where required.

Responsibilities:

– Manage, maintain and optimise databases, including database design, data integrity, performance monitoring, SQL queries and troubleshooting.

– Manage database security, access and permissions, including backup and recovery processes to protect business data.

– Support Azure data platforms, Power BI, data extracts and integrations across finance,



operational and business systems.

– Support database upgrades, migrations and testing, maintain technical documentation, and resolve database and data issues.

– Provide Level 2 technical support across end-user devices, Microsoft 365,

business applications, networks and IT systems.

– Install, configure, monitor and maintain assigned servers, network services, Azure environments, applications and devices.

– Troubleshoot technical issues, manage assigned incidents and escalate specialist or critical issues where required.

– Support IT security, system health

Knowledge & Experience:

– Tertiary qualification in Information Technology, Computer Science, Data

Analytics or a related discipline, or equivalent practical experience.

– 1–3 years’ experience in database, systems or IT support, or a similar technical role.

– Hands-on experience with SQL, databases, Microsoft 365, Power BI and data integration. Exposure to Microsoft Fabric and Azure is desirable.

– Strong analytical and troubleshooting skills, with good attention to detail and documentation.

– Ability to work independently, communicate effectively and identify practical improvements across data, systems and IT support.

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📌 Database and IT Support Analyst (Lidcombe)
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📍 Lidcombe