No prior dental experience required. Full training provided for the right person.

Join a Team Where Patients Feel Like Family

At South Burnett Dental Group, we believe exceptional patient care starts well before someone sits in the dental chair. It begins with the first phone call, the first smile at reception, and continues through every interaction they have with our team. We are a fully private, close-knit general dental practice in Kingaroy, and we are looking for someone with a genuine passion for people to join our team in a dual role as Dental Assistant & Receptionist.

This is an exciting opportunity for someone who enjoys variety, thrives on connecting with people, and wants to make a meaningful difference in someone's day.

You do not need dental experience. What we are really looking for is someone with a strong customer service background who knows how to make people feel genuinely valued, whether that experience comes from retail, hospitality, healthcare, administration, or another customer-facing role.

We can teach you the dental skills. What we cannot teach is warmth, reliability, initiative, and genuine care.

About the Role

This is a varied, hands-on position where you will be trained across both the clinical and front office areas of our practice. Some days you will be working alongside our dentists, supporting patients throughout their treatment. Other days you will be the welcoming face and friendly voice of our practice, helping patients navigate their dental experience.

You will become an important part of the entire patient journey, helping us deliver the exceptional experience our patients deserve.

Your Responsibilities Will Include:

Dental Assisting

- Supporting our dentists during procedures with confidence and attentiveness
- Preparing and resetting treatment rooms to a consistently high standard
- Following strict infection control and sterilisation protocols
- Mixing materials, passing instruments, and anticipating the needs of the clinician
- Helping patients feel calm, comfortable, informed, and reassured throughout their treatment
- Maintaining accurate clinical records and documentation
- Contributing to a clean, organised, and professional clinical environment

Reception & Patient Experience

- Welcoming patients warmly and creating a positive first impression
- Answering phone calls and responding to patient enquiries with professionalism and genuine care
- Scheduling appointments and managing the appointment book efficiently
- Helping patients understand their appointments, treatment plans, and next steps
- Processing payments,



managing accounts, and assisting with health fund claims
- Following up with patients and helping them stay on track with their dental care
- Maintaining accurate patient records and managing administrative tasks
- Working closely with our clinical team to ensure a smooth and seamless patient experience

Full training will be provided across both areas. We are looking for someone who is eager to learn, adaptable, and committed to doing things properly.

What We're Looking For

Our first preference is someone with a strong background in customer service or customer experience. We believe that how you make someone feel is just as important as the service you provide.

Whether you have worked in hospitality, retail, administration, healthcare, or another people-focused environment, if you genuinely enjoy helping others and take pride in delivering outstanding service, we want to hear from you.

You will thrive here if you:

- Have previous experience in a customer-facing role, particularly one involving excellent service and communication
- Genuinely enjoy connecting with people and making them feel comfortable and valued
- Have a warm, friendly, and professional manner, both in person and over the phone
- Are organised, detail-oriented, and able to manage multiple priorities
- Can confidently switch between different tasks and responsibilities
- Stay calm, positive, and focused in a busy environment
- Are comfortable using computers and willing to learn new systems
- Take initiative, notice what needs doing, and take ownership of your responsibilities
- Work well as part of a close-knit team and are always willing to help others
- Value reliability, accountability, and consistently high standards
- Are enthusiastic about learning current skills and growing within the practice

Experience that would be an advantage, but is not essential:

- Previous dental assisting or dental reception experience
- Experience in medical or healthcare administration
- Appointment scheduling, payment processing, or customer service systems
- Knowledge of infection control and sterilisation procedures
- Familiarity with dental practice management software

Above all,



we are looking for someone who genuinely cares about people and is willing to give their best every day.

This Role May Not Be Right for You If…

We believe in being upfront about what makes someone successful in our team. This role may not be the right fit if:
- You are looking for a position that involves only reception or only dental assisting
- You prefer a predictable, task-fixed role with little variety
- You find it difficult to manage competing priorities or adapt when plans change
- You are uncomfortable speaking with patients, answering phones, or working in a clinical environment
- You need constant direction rather than taking initiative
- You are not comfortable working closely with others in a busy, team-focused environment

We support each other here, but we also expect everyone to bring reliability, focus, a positive attitude, and genuine engagement to their role.

The Opportunity

• Casual position, minimum 3 days per week, with potential to increase

- Competitive hourly rate of $35 to $40, depending on experience
- Full training provided across dental assisting and reception
- The opportunity to develop a diverse and valuable skill set within the dental industry
- A supportive, respectful, and close-knit team environment
- A varied role where no two days are quite the same
- The chance to make a genuine difference in the lives of our patients
- Opportunities for personal and professional growth

At South Burnett Dental Group, our mission is to make a positive difference in people's lives on a daily basis through connection and community.

We are proud of the relationships we build with our patients and each other, and we are looking for someone who shares that commitment.

How to Apply

We would love to learn more about you, your experience, and what makes you passionate about delivering exceptional customer service.

Please submit:

- Your resume
- A cover letter addressing both questions below

Cover Letter Questions

1. Tell us about a time you went above and beyond to deliver an exceptional customer experience in a previous workplace.

What was the situation, what actions did you take, and what was the outcome?
1. This role involves working across both dental assisting and reception in a busy, team focused environment. Tell us about a time you had to adapt, take initiative, or step outside your usual responsibilities to support your team.

How did you approach the situation, and what did you learn from the experience? We look forward to hearing from you!

📌 Dental Assistant & Receptionist (Dual Role) (Kingaroy)
🏢 South Burnett Dental Group
📍 Kingaroy