Location: Tullamarine

/n Employment Type: Casual

/n Days: Monday – Friday

/n Hours: 2:00pm – 10:00pm

/n Pay: $42.76 +Penalties /n /n About the Role /n This role will be responsible for both Customer Service and providing support to the Despatch Team. Ideally, we are seeking someone with a strong customer service background, logistics experience, and a good knowledge of Melbourne metropolitan suburbs and regional Victoria. /n /n Key Responsibilities /n Customer Service Responsibilities /n /n

- Handle inbound calls and enter bookings.

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- Meet customer service KPIs and service targets.

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- Resolve customer enquiries and complaints professionally.

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- Escalate complex issues when required.

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- Monitor call queues and escalate delays.

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- Liaise with Operations to ensure efficient service.

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- Manage and respond to customer enquiries via inbox.

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- Obtain and update Proof of Deliveries (PODs).

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- Maintain customer task lists and records.

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- Assist with reporting and administration.

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- Follow workplace safety procedures and company values

/n /n Despatch Support Responsibilities /n /n

- Coordinate and monitor the courier fleet.

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- Allocate and schedule jobs efficiently.

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- Respond to driver, customer and staff enquiries.

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- Assist with delivery times, addresses, PODs and charges.

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- Use knowledge of local areas to assist with routing.

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- Monitor driver performance and service levels.

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- Problem-solve and make decisions in a fast-paced environment.

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- Work independently and manage competing priorities.

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- Ensure drivers and contractors follow protected work procedures.

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- Promote a safe, respectful and compliant workplace.

/n /n /n We’re looking for someone who is: /n /n

- Reliable, punctual and organised

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- Confident using computers

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- Friendly and a good communicator

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- Able to work in a fast-paced environment

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- Local geographical knowledge

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- Previous logistics or dispatch experience is desirable but not essential

/n /n What We Offer /n /n

- Monday – Friday,

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- 2:00pm – 10:00pm

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- Casual employment with consistent hours

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- Supportive team environment

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- On-the-job training

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- Chance to develop skills and progress within the business

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- Competitive casual hourly rate

/n /n /n If you're reliable, organised and looking for consistent weekday work, we'd love to hear from you. /n Apply now by submitting your resume or call our office on 03 9689 1555. /n /n About TAG

/n TAG is a specialist recruitment partner connecting skilled candidates with leading employers across Australia. We deliver tailored workforce solutions across manufacturing, logistics, warehousing, hospitality, aviation, retail and industrial sectors. /n At TAG, we value strong leadership, teamwork, and people who take pride in delivering quality work. You will join a supportive and growing workforce solutions network backed by experienced operational support and the chance to contribute to large-scale national operations. /n We welcome applications from people of all backgrounds and cultures, including Aboriginal and Torres Strait Islander peoples, ages, religions, abilities, gender identities and sexual orientations.

📌 Despatch / Customer service assistant (Melbourne)
🏢 Talent Acquisition Group
📍 Melbourne