Future Leader - Information, Communication and Technology (Identified)

Community Enterprise Queensland – Cairns QLD

Are you ready to embark on a career journey that offers professional growth working with Aboriginal and Torres Strait Islander peoples in remote communities and related networks and deliver a meaningful impact? Community Enterprise Queensland (CEQ) seeks a dedicated First Nations individual to join our team in the fixed term traineeship role ofFuture Leader -Information, Communication and Technology.

As a critical team member, you will be at the heart of our support services function in the Torres Strait, Northern Peninsula Area, and remote Aboriginal communities. Operating in 31 retail stores across remote locations, CEQ ensures access to quality fresh food, groceries, and essential services like fuel, gas, and ATM facilities. Your role will be based in the busy and culturally diverse Cairns Support Office.

It really needs you to be enthusiastic about making a difference and ready to take on a challenging and rewarding role that aligns with your values (ours is "Caring, every day, always") and aspirations. If so, we invite you to join us at Community Enterprise Queensland. To take this step in your exciting career journeying, apply for this role.

About the role

Future Leader - Information, Communication and Technology (Future Leader - ICT) is ideal for someone eager to start their career in ICT and gain practical, hands‑on experience. As part of this full‑time traineeship, you'll work towards completing a Certificate III in Information Technology (ICT30120) while developing skills in technical support, troubleshooting, and ICT service delivery. No previous ICT experience is required,



just solid attention to detail, a positive attitude, and a genuine willingness to learn.

Supported by the IT Helpdesk Team Leader, you'll assist with help desk support, troubleshoot basic technical issues, and build valuable technical and customer service skills through structured training and mentoring. We're looking for someone with strong communication skills, attention to detail, and a passion for learning. You'll be part of a diverse team supporting stores and offices across Cairns, Cape York, the Gulf of Carpentaria, North Queensland, and the Torres Strait Islands.

Partnering with a cross‑cultural, geographically dispersed team from Cairns to Cape York Peninsula, Gulf of Carpentaria, North Queensland and the Torres Strait Islands, this role will work in alignment with the CEQ vision and values and playing an integral role in ensuring the ongoing success and reputation of CEQ as an employer of choice.

Key Duties and responsibilities include, but are not limited to

- Complete a Certificate III information Technology (ICT30120) as part of the traineeship, applying knowledge and skills gained through study in the workplace.
- Assist with processing technical support call.
- Developing skills to assist with troubleshooting hardware/software and providing remote monitoring.




- Learn and support in ICT help desk requests via phone, email, or in‑person.
- Learn and assist with account creation, password resets.
- Support in basic troubleshooting.
- Develop skills to assist in general administrative support to the ICT teams.
- Participate in structured training across all ICT aspects and organisational processes.
- Seek guidance proactively and engage in ongoing skill development.
- Contribute to continuous improvement activities and team initiatives.
- Other reasonable duties as requested by Senior Leadership in Corporate Services or the CEO.

Qualifications & Experience

- Minimum secondary education level, Year 10.
- Basic to intermediate level of competency using the Microsoft Office Suite (Word, Excel, PowerPoint, Teams).
- Customer service experience is desirable but not essential.

Our Culture

CEQ promote an honest, progressive, collaborate, respectful and inclusive teamwork environment throughout the establishment, culturing diversity and growth within the workforce.

- Gain a nationally recognised Certificate III in Information Technology (ICT30120) while earning and learning.
- Kick‑start your ICT career with a paid, full‑time traineeship.
- Employee assistance program (counselling & support services) available.
- Workplace health and wellbeing initiatives.

This is an identified position. To perform this role, it is essential that the person is an Aboriginal and/or Torres Strait Islander person. It is therefore a genuine occupational requirement under section 25 of the Anti‑Discrimination Act 1991.

Applications close Monday 23 November 2026.

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📌 Future Leader - Information, Communication and Technology (Identified) (Cairns North)
🏢 Community Enterprise Queensland
📍 Cairns North