Legrand is the global specialist in electrical and digital building infrastructure with over 38,000 employees globally. Our comprehensive offering of solutions for residential, commercial and data centre markets makes it a benchmark for customers worldwide. Our purpose is to improve lives by transforming the spaces where people live, work and meet with electrical, digital infrastructures and connected solutions that are simple, innovative and sustainable.

In Australia and New Zealand (Legrand ANZ), we have over 800 employees spanning across 7 local manufacturing facilities and 15 warehouses. As part of the global Legrand network, Legrand Australia designs, manufactures and distributes over 15,000 items under several premium brands. Our dedicated R&D; team design products and solutions specifically suited to the needs of the ANZ market.

About the Prospect

We have an exciting opportunity for a Technical Representative to join our Customer Service team based in Prestons, NSW.

Reporting to the Customer Service Manager, this role is ideal for someone who enjoys solving technical problems, helping customers and building strong relationships. As the technical expert within our customer support function,



you'll play a key role in delivering exceptional service by providing technical advice, troubleshooting product issues and supporting customers through warranty and product performance enquiries.

You will work closely with Sales, Quality Assurance, R&D;, Supply Chain and Customer Service teams, giving you exposure across the business while contributing to continuous improvement initiatives and helping shape the customer experience.

This is a fantastic opportunity for a technically minded professional who enjoys combining product knowledge, customer interaction and problem-solving in a fast-paced and supportive environment.

Key Responsibilities

Your responsibilities will include:

- Providing expert technical advice and support across Legrand's product portfolio
- Responding to customer technical enquiries via phone, email and other communication channels
- Investigating, diagnosing and resolving product-related issues
- Managing warranty claims from assessment through to resolution
- Conducting root cause investigations on product failures and recurring issues

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📌 Technical Representative (Sydney)
🏢 Legrand
📍 Sydney