Coordinate online orders, marketplace accounts, claims and returns for a furniture and homewares supplier.

If you have worked in an office as an eCommerce Coordinator, Marketplace Coordinator, Online Operations Coordinator, Order Management or Fulfilment Coordinator, eCommerce Customer Service Coordinator, Returns or Claims Officer, or Dropship Coordinator, this role is for you. Experience with furniture, homewares, bedding or interiors products is a robust advantage.

Priceworth Furniture (iFlow Network Pty Ltd, part of the HEQS Group) supplies furniture and homewares to Australia's leading online retailers on a dropship basis, including Temple & Webster, Fantastic Furniture, Bunnings Marketplace, Kmart, Freedom, BIG W Market, Harvey Norman and Amazon. We ship from our own warehouses in NSW, VIC and QLD.

This is an office-based coordination role. You'll help keep our online retail accounts running smoothly every day: orders out on time, claims prepared properly, listings accurate and retailer queries answered fast. You'll work with our offshore customer service team and our warehouses, following clear procedures and escalating decisions to your manager. It is not a warehouse, pick-packing, driving, retail store, hospitality or call-centre role.

Who this role suits

- You live within an easy commute of Smithfield (Western Sydney - e.g. Parramatta, Fairfield, Liverpool, Blacktown areas)
- You have 2+ years in an Australian office-based eCommerce, marketplace, online customer service, claims/returns or order management role
- You enjoy hands-on coordination work - this is a coordinator role,



not a manager role
- You have full, unrestricted Australian work rights - we can't consider student or other work-hour-restricted visas, or offer sponsorship

What you'll do

- Handle day-to-day operations with our online retail partners through their seller portals and support desks (e.g. Temple & Webster, Bunnings Marketplace, Amazon AU, Kogan, BIG W Market)
- Prepare retailer credit claims, returns and refund cases: gather proof of delivery, photos and warehouse inspection results against our checklist, and escalate a recommended outcome for approval
- Follow up customer issues: missing items, damaged or replacement parts, assembly questions and wrong deliveries
- Liaise with our warehouses and carriers (AusPost, Allied Express, Toll, Hunter Express) on pick-ups, replacements and returns, and chase anything that's stuck
- Keep product listings and retailer promotions accurate: product data, images, stock feeds, templates, Black Friday and EOFY set-ups
- Work alongside our offshore team on tickets and order processing, and prepare a weekly report using Excel and AI tools

What you'll bring

- Essential: 2+ years' Australian work experience in an office-based eCommerce or marketplace operations,



online customer service, claims/returns, order management or logistics coordination role
- Preferred: experience in the furniture, homewares, bedding, interiors or appliance industry (retailer, online brand, supplier or importer)
- Experience with seller portals or eCommerce platforms (e.g. Shopify, Mirakl, Amazon Seller Central, Neto/Maropost) and helpdesk tools (e.g. Zendesk, Freshdesk)
- Good Excel skills (VLOOKUP/XLOOKUP, pivot tables) and willingness to use AI tools
- Clear, professional written English - most of the job is done by email with retailer teams
- Organised and calm under volume, with strong attention to detail, and a stable career history

What success looks like

- Every credit claim prepared and escalated within the retailer's deadline, helping keep claims at or below 3% of sales
- Retailer tickets answered within 1 business day, and no retailer warnings for late dispatch or data issues
- Out-of-stock rate on live listings under 5%

What's on offer

- $58,200–$75,000 base + super, depending on experience, plus a quarterly KPI bonus
- Monday–Friday, 8:30am–5:00pm, no weekends, onsite in Smithfield NSW
- Training, clear procedures and a supportive team in a stable, growing business with its own warehouses
- Staff discount on our furniture and homewares range

Next steps Apply and answer the screening questions. Shortlisted applicants will have a short phone chat, then a 20-minute practical task (Excel and a sample retailer email), then an interview.

📌 eCommerce Operations Coordinator (Furniture & Homewares) (Smithfield)
🏢 HEQS Wholesale Group
📍 Smithfield