End User Support Technician – Melbourne

Location: Port Melbourne, VIC

Contract: 12 months, with potential extension

Security Clearance: Active NV1 required

Work Arrangement: Onsite, with travel between Melbourne locations

About the RoleWe're looking for an experienced End User Support Technician to join a globally recognised technology organisation, supporting a leading Australian defence and aviation environment.

This is a hands-on L1/L2 technical support position, providing desktop, hardware, software and networking support to end users across multiple Melbourne sites.

You'll primarily be based in Port Melbourne, with occasional travel to Tullamarine and Melbourne CBD.

Key Responsibilities

- Provide onsite L1/L2 support for Windows 10/11 desktops, laptops and peripheral devices.
- Troubleshoot hardware, software, connectivity and basic networking issues.
- Install, configure, maintain and deploy IT equipment and applications.
- Manage incidents and service requests through IT ticketing systems, preferably ServiceNow.
- Support user onboarding, device provisioning and IT equipment setup.
- Assist with basic network troubleshooting, system configuration and IT infrastructure maintenance.
- Escalate complex technical issues to relevant support teams, vendors and suppliers.
- Maintain accurate IT documentation, asset records and service desk updates.
- Ensure IT operations comply with organisational security policies and procedures.




- Provide technical support across multiple Melbourne locations when required.

Skills and Experience
- Minimum 2–3 years' commercial experience in desktop or end-user IT support.
- Strong hands-on experience supporting Windows 10/11 environments.
- Working knowledge of PC hardware, laptops, peripherals and networking.
- Experience with IT service management and ticketing tools, ideally ServiceNow.
- Understanding of Microsoft enterprise environments and IT troubleshooting processes.
- Relevant IT certificate or qualification, or equivalent practical experience.
- Strong communication and customer service skills.
- Ability to work independently with limited supervision.
- Willingness to participate in occasional after-hours support or on-call duties if required.

Mandatory Requirements
- Australian Citizenship
- Current NV1 Australian Government Security Clearance
- Valid Australian driver's licence and access to a vehicle
- Willingness to travel between Port Melbourne, Tullamarine and Melbourne CBD as required

Approved work-related travel expenses will be reimbursed.

What's on Offer

- 12-month contract with potential extension
- Opportunity to work within a highly regarded defence and aviation setting
- Exposure to secure enterprise IT infrastructure
- Potential longer-term career opportunities

If you're an experienced Desktop Support or End User Support Technician with an active NV1 clearance, we'd love to hear from you.

📌 End User Support Technician (Melbourne)
🏢 The Onset
📍 Melbourne