Customer Service Officer

We are seeking an experienced and motivated Customer Service Officer to join the team on an initial 6-8 week assignment.

Working Monday to Friday from 7:00am to 3:00pm, you will play a key role in delivering outstanding customer service while managing a high volume of enquiries and order processing activities.

Key responsibilities include:

- Processing customer orders via phone, email, and live chat
- Managing returns, exchanges, and customer enquiries
- Ensuring accurate data entry and order processing
- Making outbound calls to confirm order details and customer information
- Maintaining and updating customer records
- Building strong relationships with customers and internal stakeholders
- Working collaboratively with the wider team to meet service and performance targets

About You

- Previous customer service experience in a busy environment
- Strong attention to detail and accuracy
- Excellent communication and interpersonal skills
- A professional and confident phone manner
- High computer literacy and the ability to learn new systems quickly
- The ability to multitask and prioritise effectively in a fast-paced setting
- Experience using Dynamics 365 (highly advantageous)
- FMCG industry experience (highly regarded but not essential)

What's on Offer?

- $36.81 per hour + Super




- Monday to Friday schedule with no weekend work
- Inner South Brisbane location
- Ample street parking available
- Opportunity to gain experience with a well‑known FMCG organisation

We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.

We will provide innovative recruitment strategies to remove any barriers that may prevent potential suitable applicants. These include: a dedicated contact person to receive expressions of interest in the job and complete a verbal job application during which the person answers questions over the telephone; allowing a short video submission describing their application for the job; allowing a support person during an interview. We’re happy to adjust our recruitment process to support accessibility needs.

We are committed to providing a child‑safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.

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📌 Early Years And Oshc Roles. North Sunshine Coast (Brisbane)
🏢 Job Q
📍 Brisbane