World Wide Technology (WWT) is a global technology solutions provider leading the AI and digital revolution — over $30 billion in annual revenue, and growing fast. We combine strategy, execution and partnership to help the world’s biggest organisations move faster on digital transformation. Our Advanced Technology Center lets clients test and prove new tech before we deploy it at scale, backed by our own global warehousing, distribution and integration capabilities.

In Australia, that scale is already showing up: multi-billion-dollar data center projects underway, and more major AI and technology projects in the pipeline. Just three years in, Australia is WWT’s fastest-growing region worldwide — and we’re only getting started. This is your chance to help build something from the ground up. Join a tight-knit, values-led team that hires for character as much as capability, and grow your career as the region grows around you.

About the Role

This is a 12-month contract based in Melbourne, working across multiple data center sites.

As our Field Solution Engineer, you’re the onshore, hands-on execution engine for our AI Infrastructure team. While our Domain Architects design the “Gold Standard” and our offshore HPC Engineer squad handles remote configuration and automation, you’re the one on the data centre floor: pulling a faulty transceiver, walking a rack elevation against the LLD, re-seating a cable, or supervising a burn-in test in person.

You’ll work across NVIDIA SuperPOD, BasePOD and Cisco AI Factory deployments as a generalist across compute, network and storage, and you’ll be the primary point of RMA/DOA diagnosis and remediation on the ground. The focus is 100% delivery.

What You’ll Do

Physical infrastructure and Layer 1 execution

- Install and verify DGX/HGX/MGX nodes, switches and PDUs against rack elevations and LLDs




- Confirm floor-loading, bolting and levelling before energisation, and escalate structural discrepancies
- Execute point-to-point cabling schedules, verify transceiver and MPO cable types, and clean and inspect optical connectors on every patch
- Troubleshoot link-down, miswire and link-flap faults methodically
- Stand up and validate the out-of-band (BMC/IPMI) management network ahead of in-band and compute-fabric activation, and confirm node power and health before handoff

HPC compute, network and storage configuration

- Run NVIDIA Base Command Manager (BCM) provisioning workflows and Ansible playbooks to bring nodes, switches and storage clients into service
- Configure host-side networking (IPoIB, Netplan) and mount high-performance storage clients (VAST, WEKA, Lustre)
- Carry out SBIOS, BMC, GPU VBIOS and NVSwitch firmware upgrades, plus OS hardening, kernel patching and driver updates in scheduled maintenance windows
- Run and log HPL, NCCL-tests, ib_write_bw/ib_send_bw and IOR/FIO benchmarks, and flag deviations from the Gold Standard

RMA/DOA diagnosis and operations support

- Triage DOA hardware, Xid errors, flapping links and stale storage mounts, isolating whether the fault sits in compute, network or storage
- Raise and track RMA cases with OEMs and vendors, and coordinate physical swap-outs with minimal schedule impact
- Resolve on-site L2 escalations and close the loop with the offshore squad on root cause and remediation





What You’ll Bring

Essential

- Prior experience as a Data Centre Technician, Field Engineer or in rack-and-stack roles within a system integrator, OEM or colocation environment
- Confidence triaging GPU faults (nvidia-smi, dmesg), link faults (ibstat, ibdiagnet, ethtool) and storage issues (iostat, iotop) to isolate the fault domain
- Solid grounding in Layer 0/1: rack-and-stack, structured cabling (OS2/OM4/DAC/AOC), MPO and OSFP transceiver handling, and cable pathway standards
- Experience supporting Site Acceptance Testing (SAT) and capturing As-Built documentation

Desirable

- Solid RHEL/Ubuntu administration, and the ability to run and troubleshoot Ansible playbooks
- Git workflow familiarity
- Working proficiency with NVIDIA BCM and familiarity with DGX/HGX/MGX architecture and standard benchmark suites
- Hands-on exposure to InfiniBand/RoCEv2 cabling and switch-side transceiver handling
- Parallel filesystem client mounting experience (VAST, WEKA, Lustre)
- Kubernetes/Red Hat OpenShift node-level troubleshooting (NVIDIA GPU Operator, Network Operator)

Certifications (highly desirable)

- NVIDIA-Certified Associate: AI Infrastructure and Operations (NCA-AIIO)
- Red Hat Certified System Administrator (RHCSA)
- CDCP (Certified Data Centre Professional)

Contract, Location and Travel

This is a 12-month contract role based in Melbourne. You’ll work across a number of data center sites, and extended in office presence during active builds is a firm requirement of the role.

Ready to help shape WWT’s future in Australia? Apply now — we’d love to hear from you.

Due to the high volume of applications, we do our best to contact every applicant, but we’re not able to respond individually to everyone. Thank you for your understanding.

📌 Field Solution Engineer – AI Infrastructure (12-Month Contract, Melbourne)
🏢 World Wide Technology
📍 Melbourne